Cannot Find SAPaymentType Record
RecTrac 3.1.10.16.01
Table of Contents
Problem
We did a code conversion after the migration, but there seems to be an issue with old transactions getting refunded. Admin tries to close out end of shift batch but get this error:
Error Message
Cannot Find SAPaymentType Record
Solution
This issue was specific to one department because they had just run a GL Code Conversion, however this could happen to anyone that did a GL code conversion recently. In this case they went from a "1,2,3" to a "01,02,03" GL Code numbering convention. When they do a refund, cancellation or anything tied to a record that has the GL Code 1,2,3 it will throw that error.
Steps For Solution
- You will need to contact VS Support as some of the data may need to be updated with specific utilities or to find the data that is not expected and causing the error.
- In this specific case, the SAGLDistribution table had to be manually updated