RecTrac How To / General Questions
RecTrac How To / General Questions
- 10.3 and 3.1 Defining the Difference Between Full and Partial Household Merges
- 10.3 and 3.1 Embedding Links in RecConnect to WebTrac that require Login and Redirect to a Particular Page
- 10.3 and 3.1 How To Access MainTrac, GolfTrac, RecTrac Demo/Tutorial Databases
- 10.3 and 3.1 How To Copy Your Live Database to Demo
- 10.3 and 3.1 How to push Tee Times out by X minutes to account for Weather Delays
- 10.3 and 3.1 How to remove 'Damaged' Rental Items from Daily Processing DataGrids and Picklists
- 10.3 and 3.1 How To Reserve Facilities for Activities/Classes
- 10.3 and 3.1 How to Restore a Deleted Household
- 10.3 and 3.1 How to use Generic Swipe Out Buttons to increase a Facility's Capacity
- Including a link for Evaluations in RecConnect
- 10.3 and 3.1 Increasing the School Grade of Family Members
- 10.3 and 3.1 Initializing Household Scholarship Used Amounts to Zero
- 10.3 and 3.1 Is it possible to do a Code Conversion for User IDs in RecTrac?
- 10.3 and 3.1 Logging into Access Control directly from the VSI Icon
- 10.3 and 3.1 Reversing a Full Household Merge
- 10.3 and 3.1 Using Florida Tax Rules
- 10.3 and 3.1 What is RecConnect History?
- 10.3 and 3.1 What is VSIConnect?
- 10.3 and 3.1 What processes need to be run in RecTrac at the end of year or season, etc.?
- 10.3 and 3.1 When is Pre-note Needed?
- 3.1 - How do I Remove Question Linked to a Module?
- 3.1 - How link Questions to Fees
- 3.1 Adding Extra Phone Number and Email Address Fields in RecTrac Household Update
- 3.1 Additional Family Members being listed as Secondary Guardians when they aren't
- Splitting a Household in RecTrac
- 3.1 Changing a Family Member's Fee Code and Residency when the Household Fee Code/Residency Code Changes
- Changing how Household Lookup is performed
- 3.1 Changing the Default Field Value Settings on DataGrids
- 3.1 Changing your RecTrac database backup settings.
- Cloning Profile Assignments for a New Workstation.
- 3.1 Does RecTrac offer any secondary login confirmation (2FA, MFA) options?
- 3.1 How do I link a Question to an Incident (Incident Processing)?
- 3.1 How to Change Tabs in Chrome when in Full Screen Mode
- 3.1 How to change the Lock Number on an existing Locker Rental
- 3.1 How to enable the RecTrac Next Gen User Interface and other Frequently Asked Questions
- 3.1 How to implement the mobile 'Hamburger' menu after updating to 3.1.06.08
- How to put a Pop-Up Notice on a Household
- 3.1 How to remove support notifications icons from the new RecTrac User Interface (UI)?
- 3.1 How to use the Secondary Guardian Group in Household Update
- 3.1 Setting a Minimum Age Requirement for the Primary Person in a Household
- Changing Holiday Dates on System Codes for next year in 3.1
- Changing the Primary Guardian of a Household to someone else in 3.1
- Child Care Statements in RecTrac 3.1
- Comment Code Types in RecTrac 3.1
- Coupons for RecTrac 3.1
- Datagrid Functionality in RecTrac 3.1
- Difference between Internal and Daily Households in RecTrac 3.1
- Document Center Icon in RecTrac 3.1
- Family Members showing in gold highlight on the Global Sales DataGrid in 3.1
- Finding and Running the RecTrac Dictionary Listing in 3.1 and 10.3
- How are Households Organized in RecTrac 3.1?
- How OrGroup Logic works with Rules in RecTrac 3.1
- How RecConnect Match Options Work in RecTrac 3.1
- How System Codes in 3.1 Differ from User Codes in 10.3
- How the Date Select Fields work in RecTrac
- How to Access Waiver Information in RecTrac 3.1
- How to Add a Templates Button to DataGrids in RecTrac 3.1
- How to Add and Edit SubType System Codes in RecTrac 3.1
- How to add Households using manually generated Household ID Numbers in RecTrac 3.1
- How to Add Manually Numbered Households to RecTrac 3.1
- How to Adjust Timeout Settings in RecTrac 3.1
- How to advance school grades in RecTrac 3.1
- How to change a patron's Answer to a Question in RecTrac 3.1
- How to change Character Case in RecTrac 3.1
- How to change password settings for RecTrac users in 3.1
- How to change the color of the Multi-Select Cart in WebTrac 3.1
- How to 'Close' Facilities on Holidays in RecTrac 3.1
- How to determine which Rules are being checked when adding items to the cart in 3.1
- How to display a custom message or webpage when WebTrac 3.1 is down unexpectedly
- How to Display Multiple Prices (Res/NR) in WebTrac 3.1
- How to Filter Data Records in RecTrac 3.1 Datagrids
- How to Fix a Class Archived Incorrectly in RecTrac 3.1
- How to fix Instructor Pay posted for the wrong amount in RecTrac 3.1
- How to force a Password change in RecTrac 3.1 and exempt certain User IDs from it
- How to Limit What Staff Can See or Do in RecTrac 3.1
- How to Link Profiles in RecTrac 3.1
- How to make Facility Reservations for your Activities in 3.1
- How to make Fields 'Required' in RecTrac 3.1
- How to make text for hyperlinks in Brochure Codes display in blue - RecTrac/WebTrac 3.1
- How to Merge Facilities in RecTrac 3.1
- How to Notify Users of RecTrac 3.1 Login URL
- How to pass the workstation name in the URL in 3.1
- How to Post Instructor Pay for Archived Programs/Dates in the Past in 3.1
- How to Process a Refund Finance Reversal in 3.1
- How to Recover Archived Leagues in 3.1
- How to Reset User Password in RecTrac 3.1
- How to Reverse a Refund Now and Change it to a Refund Apply in RecTrac 3.1
- How to run the Facility Calendar by Location in 3.1
- How to search for Inactive Households in a RecTrac 3.1 DataGrid
- How to Self-Reset your Password in RecTrac 3.1
- How to set up and sell Season Tickets for General Admission events in RecTrac 3.1
- How to set up and use Scholarships in RecTrac 3.1
- How to set up Demographics Tracking in RecTrac 3.1
- How to Setup FitRewards in RecTrac 3.1
- How to setup Hourly Rentals in 3.1 WebTrac
- How to Setup ID Swipe in RecTrac 3.1
- How to Setup Splash Pages in RecTrac 3.1
- How to sort RecTrac 3.1 DataGrids by multiple matches
- How to Specify Resident/Non-Resident in RecTrac 3.1
- How to Transfer to History in RecTrac 3.1
- How to Update a Household's Reward Points Balance in RecTrac 3.1
- How to update a Member's Credit Book in 3.1
- How to Use Address Management to Determine Residency in RecTrac 3.1
- How to Use Alpha Sequence when Cloning Records in RecTrac 3.1
- In RecTrac 3.1, Where are the Questions that Used to be Asked in Daily Processing?
- Is the Driver's License Input feature available in RecTrac 3.1?
- Miscellaneous Scheduled Events and Other Scheduled Events in 3.1
- My Events Icon in RecTrac 3.1
- Linking Fees, Rules, Questions, and Email Features at Many Levels
- No 'Delete' button in RecTrac 3.1 Household Management?
- Notifications Icon in RecTrac 3.1
- Profile Types in RecTrac 3.1
- RecTrac 3.1 Customization - Charts
- RecTrac 3.1 Customization - Overview
- RecTrac 3.1 Datagrid Options Menu Items
- RecTrac 3.1 Help File Contents and Topic Docs Listing
- RecTrac 3.1 Menu Organization
- RecTrac 3.1 Reference Guide
- RecTrac 3.1 Terminology 'Archive/Archiving'
- RecTrac 3.1 Terminology 'Cache/Caching'
- RecTrac 3.1 Terminology 'Criteria'
- RecTrac 3.1 Terminology 'Datagrid'
- RecTrac 3.1 Terminology 'Design'
- RecTrac 3.1 Terminology 'Field Parameters'
- RecTrac 3.1 Terminology 'Geo-Location'
- RecTrac 3.1 Terminology 'Group'
- RecTrac 3.1 Terminology 'Interface'
- RecTrac 3.1 Terminology 'Management'
- RecTrac 3.1 Terminology 'Multi-tenant/Multi-tenancy'
- RecTrac 3.1 Terminology 'Panel'
- RecTrac 3.1 Terminology 'Processing'
- RecTrac 3.1 Terminology 'Profile'
- RecTrac 3.1 Terminology 'Rules'
- RecTrac 3.1 Terminology 'Screen Definitions'
- RecTrac 3.1 Terminology 'Sets'
- RecTrac 3.1 Terminology 'Staff'
- RecTrac 3.1 Terminology 'Tab'
- RecTrac 3.1 Topic Document Listing
- Refund Options in RecTrac 3.1
- Reversing Instructor Pay in RecTrac 3.1
- Screen Layout for RecTrac 3.1
- Searching the RecTrac 3.1 Online Help for Multiple Keywords
- Should I use Transaction Date or Item Date when running Statements in RecTrac 3.1?
- Statements and Invoices in RecTrac 3.1
- Transaction Types in RecTrac 3.1
- Upsell Management for 3.1
- User Settings Icon in RecTrac 3.1
- What is a Model Household and how is it Used in RecTrac 3.1?
- What is File Extractor Used For in RecTrac 3.1?
- What is the difference between a Fee Reduction fee type and a Discount fee type in 3.1?
- What is the maximum number of people who can be on a Waiting Listing in RecTrac 3.1?
- What is the purpose of the NONE Profiles (3.1) and Devices (10.3)?
- When do changes made in Member Details get saved in RecTrac 3.1?
- Where and When are Questions Prompted in RecTrac 3.1?
- Where are Dashboard Apps in RecTrac 3.1?
- Where are Devices in RecTrac 3.1?
- Where are Family Member Links in RecTrac 3.1?
- Where are Menu Groups in RecTrac 3.1?
- Where are password settings for strength, length, etc. stored in RecTrac 3.1?
- Where are the Cancel/Change Programs in RecTrac 3.1?
- Where are the File Maintenance Functions in RecTrac 3.1?
- Where are the ODBC Setup and Dictionary Listing programs in RecTrac 3.1?
- Where are Tran Codes in RecTrac 3.1?
- Where are User Codes in RecTrac 3.1?
- Where can you apply Scholarship amounts to Households in RecTrac 3.1
- Where is Batch Web HH Import in RecTrac 3.1?
- Where is BLOB Explorer/RecTrac File Explorer in RecTrac 3.1?
- Where is RecConnect in RecTrac 3.1?
- Where is Security File Maintenance in RecTrac 3.1?
- Where is the Custom Schedule program for Activities in RecTrac 3.1?
- Where is the Database Export to Excel program in RecTrac 3.1?
- Where is the Duplicate Household Listing in RecTrac 3.1?
- Where is the Grade Bump program in RecTrac 3.1?
- Where is the Help in RecTrac 3.1?
- Where is the option for Florida Tax Rules in RecTrac 3.1?
- Where is the Organization Field for Silver Sneakers in RecTrac 3.1
- Where is the Radio Set button type Answer for Questions in 3.1?
- Where is the Use VSI Design option in RecTrac 3.1?
- Why some accounts in Household Management put Family Members in a DataGrid and others do not in 3.1.
- Writing Your Own Custom Help Field Entries for RecTrac 3.1
- 10.3 and 3.1 Forgot My VSI Website Password
- 10.3 and 3.1 Hot Buttons not Fitting on Main RecTrac Screen Properly
- 10.3 and 3.1 How are RecTrac, FinTrac, MainTrac Licensed?
- 10.3 and 3.1 How to calculate Item Price when Tax is Included for Total Price option
- 10.3 and 3.1 Please call VSI to Properly Setup VSINews/Unable to Connect to VSINews
- 10.3 and 3.1 Summary of Vermont Systems Terms of Service and Maintenance Agreement
- Unable to access the Vermont Systems FTP site using a web browser
- 10.3 and 3.1 Unable to scan Access Tickets in Mobile RecTrac
- 10.3 and 3.1 VSI Customer Support Hours
- 3.1 Accessing the RecConnect Results Screen from Document Center
- 3.1 Allowing Patrons to Reserve Space at your Facilities as you Open for Business post COVID-19
- 3.1 Bulk Changes does not include options for Season and Year
- 3.1 Cannot Sort a Datagrid by Description
- 3.1 Coupons: 'This Coupon Code does not apply' error message in Global Sales
- 3.1 Excluding Future Renewals from Membership RecConnect
- 3.1 files, documents and other item not being uploaded into the BLOB on a particular workstation.
- 3.1 Import the old payment screen
- 3.1 Management Screens - Save Button Does Nothing
- 3.1 Only $0.00 can be applied to items in your shopping cart.
- 3.1 Questions Not Being Asked in Global Sales for Rentals
- 3.1 RecTrac Icons/Buttons are missing (Global Sales, Touch POS, Change Password, etc...)
- 3.1 Refunds Can Only Be Processed with an Order ID
- 3.1 Require a Minimum Amount on Processing Fee Prompts
- 3.1 Resume Old Session or Start New Session?
- 3.1 RunningBalanceStartPoint Scheduled Event never completes and gets rescheduled
- 3.1 What Causes Drawer Prompts at Login?
- 3.1 What Types of Answer Choices are Available in Question Management?
- 3.1 Your Session will expire in 1 minute(s). Do you wish to continue with your session? (VSI: VSI-560)
- 3.1. Payment profile - All Drop-down lists in the Default Payment Pay Code Settings group are blank
- Access Control not swiping new 128 barcodes in RecTrac 3.1
- Auditing File Maintenance Changes, when a record was changed and by whom in 3.1
- Avery 5160 Label Settings for RecConnect 3.1
- Can SuperGrids be set to 'Read Only' in RecTrac 3.1?
- Cannot Issue a Scholarship due to Error Message in 3.1
- Childcare Statements 3.1 - SAStatementHistory already exists with Receipt xxxxxx
- Clearing transactions that are stuck in the Shopping Cart - RecTrac 3.1
- Coupon DataGrid is blank in RecTrac 3.1 Global Sales
- Credit Book Management not making a GL Posting in 3.1
- Cross Reference Number field in RecTrac 3.1 does not save the entire number entered
- Difference between SAHHAddress and SAHouseholdAddress Tables in RecTrac 3.1
- Interface Parameters in RecTrac 3.1
- Interface Types in RecTrac 3.1
- League Tiebreaker not working in 3.1
- No GRTeeTime record is available (91) when scheduling Crossover Tee Times in RecTrac 3.1
- 'Only one dashboard can be auto opened per menu' message in 3.1 Custom Menu design
- Partial Household Merge does not allow you to select the Primary Guardian in 3.1
- Recovering Sections from Archive doubles the Fees in 3.1
- RecTrac 10.3 to 3.1 Database Schema Transition Table
- RecTrac 3.1 - Transactions are missing on the Refund Interface for Incode
- RecTrac 3.1 - When previewing a .pdf, users go to the RecTrac login screen
- RecTrac 3.1 - Who Changed a Household's Information and When?
- RecTrac 3.1 Custom Global Sales Area 1 Screen Design Not Loading
- RecTrac 3.1 End of Shift Over/Short Postings posting to GL 0 (zero)
- RecTrac 3.1 League Matrix Generator is not picking up conflicts
- RecTrac 3.1 'Widgets' Defined
- Screen Resolution for RecTrac 3.1
- Session Management in RecTrac 3.1
- Transactions are being recorded under the Default Drawer and not Drawer linked to User ID in 3.1
- What are File Management Default Record Add options in 3.1?
- Why RecTrac 3.1 Data Grid Has All Data in First Column
- Requested Priority Case Definition
- 10.3 and 3.1 Support Tickets on VSI Website
- 10.3 and 3.1 Trouble Entering Key Fob to Family Member
- 3.1 BI Warning Scheduled Event generates an email every 15 minutes when it shouldn't
- 3.1 Unable to complete Full Merge due to 2 Teams in 'To' Household with same Family Member Number
- 3.1 What is the RecTrac Lab and where can I find it?
- RecTrac 3.1.07.03 - Entering the League Matrix Scheduler results in an error
- Fee and Rule Criteria
- How to force password change for RecTrac user on first login or next login.
- System Holidays and Skip Dates
- Running the Court Pattern Program
- Printing your organization's name and address information on receipts invoices statements and reports
- Charging Late Pickup Fees
- Calculating Markup and Margin
- Timer Service Items
- Printing Maintenance Comments on RecTrac Maintenance Reports
- Recovering Archived Leagues
- Listing Greens Fees in WebTrac
- Rain Check Processing
- Switching From HTTP To HTTPS Connection
- Advanced Field Parameters
- Template Design Studio - Date Formatting Options
- System Code Types
- RecTrac Widgets
- Report Output Management
- RecTrac Rules Management
- Date/Time Select Fields
- Quick Guide to Installing Next Gen VIC EXE
- DataGrids
- Removing Share Icon from Calendar View
- 3.1 In Process Buttons: Unclickable in Global Sales
- Username and Password Links Gone from WebTrac after 3.1.10.09 Update
- Purchase Picklist Query
- Receipt Not Printing - Offload Receipt Creation
- Visit Processing 3.1: System Displays the Same Member's Photo Repeatedly
- Activating the Copy Fees/Rules/Questions/Ticklers Toggle for Modules
- Default Lookup in Household Management
- Common Reasons for User Lock Out or Login Inability
- Tee Sheet: Disappearing or Not Showing after an Update
- Question Fee or Rule Not Found at Activity Level
- New Household Residency Not Setting Properly
- Remove Season Rules / Fees / Questions
- User Locked Out: How to Change Invalid UserName/Password Wording
- Adding a Custom Rule Display to Rules in Bulk
- Adding Rules at the Module Level
- Households Found in DB Inquiry not Found in Household Management
- How to Enable "Use VSI Screen Design" Toggle
- The delete button at the bottom of Household Management is missing
- Changing Time Format
- Lockout User after X Incorrect Login Attempts
- We would like to make our Access Control Monitor DataGrid larger by height on the screen
- Prevent access to Profile Assignments for some Employees
- Adjust the height of a DataGrid using Screen Design
- How to force Household selection when purchasing specific items
- Change Reservation Hover Over Tooltips in the SuperGrid
- Quotation Marks caused a failed Record Import
- Apostrophe replaced with a question mark after record import
- Patron was able to enroll without paying
- Can't run 3.1 as a Desktop App in Chrome
- Not all Time Blocks showing on WebTrac
- How to add the status column to the household management DataGrid?
- How to create a new profile
- Active Directory No User Record Found Notification on RecTrac Login Screen
- Can't bypass Availability Conflict - Additional Permission Required message when selling item on Touch POS
- Login Error: Unable to Join Batch
- High volume error when registering
- How to Add Additional Genders besides Male and Female
- Where to Find The Signatures and Waiver History of a Particular Household?
- We apologize, No matching Absorb user was found error when accessing RecTrac Lab
- Accessibility for Vermont Systems Products (WCAG VPAT)
- How do I change the default DataGrid filter setting?
- How to Import Multiple Features During a Household Import
- AutoOpen Processing Screen(s) when signing in to RecTrac
- Prevent Patrons from Overriding or Editing Fees on WebTrac
- FastTrac: Touch POS
- FastTrac: Screen Design
- FastTrac: Organization Households
- How to bypass household lookup in Global Sales
- How to Add a New Fee Code
- Attempt to update SADetail record data exceeding 32000. (12370)
- Change the order of tabs in Global Sales
- Limit Number of Open RecTrac Sessions
- Upload Multiple Files in Forms
- Blank Global Sales Lookup Retrieves a Household
- How to disable the DataGrid inline edit feature through Screen Design
- The Session Cleaner runs but does not clean any sessions
- Access Denied when trying to access a Hosted RecTrac site
- Add Notes to Form Submissions
- Can't Find Activity Registration in Purchase History, Customer Has Receipt
- How to limit transactions to a specific patron age range?
- How can I make Household Merge unavailable to a user group?
- No SAHousehold record is available. (91) - (Business/SearchIndexBuilder.p) Error
- How to find out if a household was merged?
- How to see when a Household was created
- How do I refund a Daily Sale?
- Change Incorrect Question Answer Message Text
- TouchScreen Display Error - "The system timed out while trying to load your Touch Screen configuration..."
- How to query session info
- Not able to Update Users in User Management
- How do you delete a household with Purchase History?
- How to change the number of Session Tracking Days
- How to have Multiple Tabs for Same Module
- Where To Add Family Member & Household Questions
- UPC codes do not prompt for modifiers
- How do I Bulk Clone multiples of a record code at once?
- How to default new members to Resident or Non-Resident
- A Household member doesn't show in Global Sales and we can't access their Member Details
- Error: The height and width are not set on the letter logo in the document center. Please clear this value or reselect the logo before continuing
- How can I give someone access to just one program in RecTrac?
- Limit for Form Transition Status
- Very slow to load a household with a large number of payment records
- Visit Processing is not showing Passes
- Edit Icon Not Working in Activity Section Management
- Cannot find SABlobFile record
Module - Activity
- 10.3 and 3.1 Does Activity Prerequisite Logic Look at Rosters in History?
- 3.1 Activity Rosters showing up as click-able links in Google Searches
- 3.1 Assigning Activity Permissions by Section
- 3.1 How to enroll patrons onto the Waitlist for one (1) Section of an Activity only in RecTrac 3.1
- How to Export Facility/Activity Reservations to Outlook Calendar
- 3.1 Max Value for an Activity Waitlist
- Activity Pass/Fail Posting in 3.1
- Attaching an external document to an Activity Registration in 3.1
- Changing Activity Season and Year in RecTrac 3.1
- How to cancel Activity Facility Reservations in RecTrac 3.1
- Not all Family Members display in WebTrac 3.1 when registering for an Activity
- RecTrac 3.1 not allowing clerks to over-enroll an Activity; Enrollees going to Waitlist instead
- RecTrac 3.1: How to Change an Activity Code once Saved
- Where are the Activity Waitlist Numbers in RecTrac 3.1?
- Where is the Activity Calendar Report in 3.1?
- Removing the Waitlist Number from Activity Enrollment Receipts in 3.1
- 3.1 How to run an Enroll by day Roster
- Cannot select any toggle options when using the Roster Clone/Transfer program in 3.1
- How to update Roster Questions after an Enrollment has been processed in 3.1
- Recovering Archived Sections
- Finding Archived Activities in a DataGrid
- Making a Full Week Fee for Enroll-by-Day Activities
- Registration Date Rule Exception For an Activity
- How to Bulk Cancel Daycare Activity for One Day
- Inserting Comment Codes for Organization Details
- Preventing Facility Reservations during Activities
- What is the Lottery Pre-spin program?
- How to Change Activity Section Sorting on WebTrac
- Activity Section Bulk Image Upload
- The waitlist shows an incorrect waitlist number
- Registration Date Rule
- Instructor Pay is Blank
- Prevent customers from registering for an activity before handing in their paperwork
- Send Email After Activity Enrollment
- Cloning an Activity Section
- Disallowing enrollments on specific days
- Searching for "Contains" in DB Inquiry
- How to bypass the Waitlist Capacity message?
- FastTrac: Activity Drop-Ins
- FastTrac: Recovering an Archived Section
- FastTrac: Section Archiving Process
- How to Add a Tickler to an Activity
- Instructor Pay Processing Will Not Complete Instructor Payments
- Bulk Change Evaluation End Date for multiple Sections
- How to View ePACT Sections in Section Management
- Enroll by Day Activity pulls the Item Begin Date from each day instead of the Section Begin Date
- How do I export a Section from DEMO and import it into LIVE?
- Unable to Archive Section
Module - Facility
- 10.3 and 3.1 What is Facility Reservation Interface Used For?
- 3.1 New Facilities do not Display on the Facility SuperGrid
- How to Convert a Facility in 3.1
- Where is Facility Type Maintenance in RecTrac 3.1?
- Facility Trees
- Preventing Facility Reservations on SuperGrid
- Court Reservations on WebTrac - Booking Time Block Variations
- SuperGrid: Displaying Closed Times
- Overnight Time blocks with hourly fees for WebTrac Reservations
- Add a buffer around facilities to prevent reservations from being back to back
- Show more than one Facility Location on a SuperGrid profile
- Changing the Default Supergrid Facility Reservation Status
- How to Prevent a Specific Household From Being Able to Process Facility Reservations
- Add Waitlist feature to Facilities
- Why are fees only showing for the first reservation in a multi-day reservation?
- How to get facilities and times to swap in SuperGrid
- Not all facilities showing on the SuperGrid
- FastTrac: SuperGrid
- FastTrac: Facility Deposits
- How to set up a court
- FastTrac: Facility Reservation Auto Cancellations
- ** No FRLocation record is available. (91)
Module - Pass
- 10.3 and 3.1 Can Patron Provide Their Own Photo For Pass ID Card?
- 10.3 and 3.1 How To Include Multiple Question Group Answers on Pass Template
- 10.3 and 3.1 Patrons want to use their phones instead of key fobs for scanning their Pass Visits
- 10.3 and 3.1 What Happens if Pass/Class/Locker/Rental is Less than Installment Billing Period?
- 3.1 Bulk Pass Print not returning any records / not finding passes to print
- 3.1 Clerks Cannot Print Passes, but Managers Can
- 3.1 How do passes transition between status: active, future, and expired?
- 3.1 How to put a Cap/Maximum Limit on the Number of Memberships for a Certain Pass
- 3.1 Pass Not Printing
- 3.1 Passes not swiping. Always comes back with 'Invalid Access Ticket' message
- 3.1 RecTrac Access Control is Denying Passes
- 3.1 Visit Waivers linked to Pass Types are not displaying during Visit Processing
- All Pass Visit scans are coming back as 'Incomplete' or 'Denied' in RecTrac
- Cannot set a Future Pass to 'Suspended' in RecTrac 3.1
- Expired passes showing as 'Active' status in RecTrac 3.1 Purchase History
- How to Add/Update a Cross Reference (Xref) after Selling a Pass in 3.1
- How to backdate pass visits in RecTrac 3.1
- How to Extend Pass Expiration Dates in Bulk
- How to get Pass Ticklers to print on Reports in 3.1
- How to Reprint Passes in RecTrac 3.1.
- How to Suspend a Pass in RecTrac 3.1
- Importing Existing Photo File Images into RecTrac 3.1 for use on Passes
- In 3.1 Visit Processing, the [Enter] Key no longer runs a Pass Number Lookup
- Punch Passes - per Punch Pricing in RecTrac 3.1
- Putting a future date on a Pass Membership cancellation in RecTrac 3.1
- What are Punch Payment Passes in RecTrac 3.1?
- Where is the Pass Member Count program in RecTrac 3.1?
- 10.3 and 3.1 Difference Between Exp Date and Ftr Exp Date
- 10.3 and 3.1 Visit Swipe Times Are Incorrect
-
3.1 How to Change Function of
Keystroke in Visit Processing - Visit Processing: Some Photos being displayed are of the wrong person
- How to Update Visit Counts for Visits processed in the past - RecTrac 3.1
- RecTrac 3.1 Visit Processing - OK to Pickup Logic
- What does the color coding on the 3.1 Visit Processing DataGrid signify?
- What is the difference between Attended and UnAttended Visit Processing in 3.1?
- Where do you set up sound files for Visit Processing in 3.1?
- Per Punch Pass Pricing
- Punch Payment Passes
- How First Valid Pass is Determined
- Visit Processing: To Make the Enter Key Run a Pass Number Lookup by Default
- Punch per Service Item Punch Passes
- 3.1 Issue with Background Visit Check-In for Always On Workstation
- 3.1 Invalid Pass
- Preventing Visits from Being Added to Shopping Cart
- Setting Up Visit Purpose
- Can visit purposes be presented in a format other than a list?
- Images Disappearing from Visit Processing
- Correcting Number of Punch Pass Punches
- Fee Not Charged during Pass Renewal
- How to cancel a guest day pass
- Can you add a button to sell a pass in Touch POS?
- How to charge a visit fee at one or more locations?
- When adding multiple passes to the cart the date on one of the passes is incorrect
- How to Bulk Change Existing Pass Memberships to a New Pass with a different expiration date
- Pass visits are slow to complete and show in DataGrid
- Scheduling a Pass Snap Shot Post Event
- Printing Passes During Registration
- Visit Processing Screen Displaying Only First 100 Records
- Membership Guest Passes
- Turn off Half-Visits for Visit Processing
- FastTrac: Pass Membership Suspensions
- FastTrac: Pass RecConnect
- FastTrac: Pass Visit Reporting
- Can't search by name in Pass Visit Processing
Module - POS
- 10.3 and 3.1 What is the Difference between Margin and Markup with POS Inventory Fees?
- 3.1 and 10.3 Resizing Touch POS Buttons
- 3.1 How to add product images/photos to Touch POS
- Including Sell Price for Inventory Items in the 3.1 Touch POS Inventory Picklist
- Increasing Touch Button reaction time in 3.1 Touch POS
- 10.3 and 3.1 How to Calculate Inventory Selling Price by Margin and Markup
- 3.1 How the Service Items and Inventory SubTotal Range group on Statements works
- Touch Screen layers not showing on mobile
- Hiding Inventory Posting Options for some users
- How to copy a button to multiple touch layers
- FastTrac: Gift Certificate
- FastTrac: POS Sales Reports
- How to ask guests questions only once for ticket sales
- Access tickets are not available to reprint after 7 days
- How to set a Touch button to prompt for Quantity?
Financial / Billing / Payments
- 10.3 and 3.1 Correcting Payments Processed in the Wrong Drawer
- 10.3 and 3.1 Disallowing a Household to Pay by Check
- 10.3 and 3.1 How to Refund a Different Paycode than Original Sale
- 3.1 Global Sales Payment Screen offers no way to apply Coupons to sales
- 3.1 How to add a 'None' Pay Code so users have to make a Pay Code selection during payment
- 3.1 How to change whether a Household is Required to Fully Pay All Receipts
- 3.1 Overriding Minimum Payment due in RecTrac Global Sales
- 3.1 Scholarship Payments: Only $0.00 of the payment can be applied message
- 3.1 Selected Gift Certificate cannot be used with Selected Pay Code
- 3.1 Why Payments made by an Alternate Payee do not show up in Purchase History
- 3.1 You cannot pay for any of the items in your cart with the selected payment method - RecTrac 3.1
- How to allow one household to pay for another in RecTrac 3.1
- How to change the default payment amount due from Total Amount to None in 3.1
- How to Reverse a Payment in RecTrac 3.1
- How to Update Cash Drawer, Payment Type, User ID and other Information on a Receipt in RecTrac 3.1
- No Scholarship Codes showing on the Global Sales Payment screen in RecTrac 3.1
- Payment Code Types in RecTrac 3.1
- Requiring Payment/Refund References on RecTrac 3.1 Transactions
- 10.3 and 3.1 The Repercussions of Running Installment Billing Earlier than the Bill Date
- 3.1 users cannot see Installment Bills from 10.3 with status of billed/expired/cancelled
- 3.1 Users not being prompted for Installment Billing options in Global Sales
- How to Create an ACH Batch after Installment Billing in RecTrac 3.1
- How to make updates to a customer's Installment Billing Plan in 3.1
- How to Run Installment Billing/Auto Debit in RecTrac 3.1
- How To Setup Installment Billing (Recurring) Fees in RecTrac 3.1
- How to Setup Rewards in RecTrac 3.1
- Installment Billing Error in RecTrac 3.1: Amount must be greater than $0
- What Modules Have Installment Billing in RecTrac 3.1?
- Where are Bill Codes in RecTrac 3.1?
- 10.3 and 3.1 Definition and Examples of Cash-Based Accounting vs. Receivables-Based Accounting
- 10.3 and 3.1 What is Cash Basis?
- 10.3 and 3.1 Definitions for GL Types
- 10.3 and 3.1 What is a 'Control' Account?
- 10.3 and 3.1 What is Receivable/Accrual Basis?
- 10.3 and 3.1 What is Receivables Basis?
- 3.1 Auditing Changes to Household Information
- 3.1 How to Edit Stored Financial Info via RecTrac
- How to do a Credit Balance Refund in RecTrac 3.1
- How to Implement a Change in Tax Rates in RecTrac 3.1.
- Running the Transaction Update Program
- 3.1 Starting Position for Substring, Overlay, Etc. Must be 1 or Greater (82) - (Business/installmentbilling.p)
- How to Enter a Zip Code from England or Canada on a Credit Card Pin Pad during Manual Entry?
- Unable to Refund a Credit Card in RecTrac with PayTrac
- PlugNPay TLS 1.2 Ciphers Retirement: September 30th, 2022
- Attempting a PayTrac Sale: Unable to Process Transaction
- Installment billing was stopped prior to all bills being processed
- Remove or Shrink the Shopping Cart from Pass Visit Processing Screen
- Using Total Price Option
- eCheck: Why Refunded by the Bank?
- Restricting Overpayment Credits to Certain Modules
- Refunding a Partially Used Gift Card
- Setting a Minimum Fee
- Tracking Multiple Fees
- Required Fields when Processing a Guest/Daily Sale
- Changing Duration of Change Due Screen
- Household #0 Populates for All Households When Adding or Updating Auto-Pay Credit Card Number
- ETS – Cannot Refund Ecom Sale in GUI RecTrac
- Weekly/Monthly Fees: Charging Daily
- What Is a Violation of Law Error?
- Unable to Pay for Item with Gift Card
- GL Interface error ** Cannot find or open file , errno = 2. (43) - (Business/GLInterface.p)
- Clerks Unable to Zero Out Payments in RecTrac
- How to Combine ACH Billing Records for Enroll-By-Day Class
- Overriding the Minimum Amount Due
- Fee is Not Prompting
- Cannot Find SAPaymentType Record
- How come my fees always charge $0?
- Fees are not added to the cart when Installment Billing is selected
- Ensure the minimum amount of fees are added to the cart
- How do I directly correct an amount on a GL code?
- Adding a Refund Payment Code
- How can I change the verbiage on the remittal line of my statements?
- Purchase not showing in Global Sales under HH Purchase History
- After 3.1.10.19.00 Update, Unable to Process PlugNPay on WebTrac; reCAPTCHA Not Found
- Prompted Fee for pay in full, and installment billing option
- Prevent household debits from auto adding to the cart
- How to update payment methods for a household
- Clear Outstanding Household Balances
- What is the fastest way to bulk refund credit balances?
- Setting Up Fee Rounding
- Why does Installment Billing bill on the 28th of the month instead of the 29th,30th, or 31st?
- Cancel Reservation With Debit Balance Due
- Reversing Transactions Processed on Guest Household
- Transferring a Refund from one Account to Another
- FastTrac: Installment Billing
- FastTrac: Refund Credit Balance
- When processing Rentals we get a "must link valid location profile" error message
- FastTrac: Refunding Daily Guest Sales
- Refund Finance Button Missing from the Credit Balance Dashboard
- Can't Find Contract under Household
- FastTrac: Resolving the Default Drawer Processing Error
- Emailing GL Interface File
- FastTrac: Minimum Payment Amount Settings
- FastTrac: Quantity Fee Setup for Headcount Punches Visits
- Can you reverse or undo a cancellation status?
- Charge When Someone Is Added to the Waitlist
- SAPaymentType Error prevents ACH Installment Billing from processing
- Creating Misc Charges using Service Items
- How to turn on the Apply Change as Credit option?
- Manually Add Household Credit
- Add a New Pay Code to the Payment Profile
- Error: Must Choose a minimum of X and maximum of X fee
- I forgot to enter checks so now the batch is short
- A transaction was made under the Check Pay Code when it should have been Cash
- Create Missing GL Record
- A specific customer is not being charged fees
- Credit Card Payment was accidentally made under the wrong household
- FastTrac: Scholarships
- Stuck on the Payment Screen
- How to Add New Paycode
- Fees only charged for the first day of a Pattern Reservation
- How do I set up the default fee override settings for all new fees to Override with Rights?
- How do I charge a customer's balance due to their credit card after their installment billing was declined?
- Unable to cancel Internal Reservation
- We want the first X amount of customers to register for free and charge everyone else who registers
- How do I apply payment to specific items in the cart?
- How to Bulk Apply a Fee
- Unable to Select Installment billing for specific Household
- Discount Exceptions
Reports / Receipts / Printing
- Cannot Preview or Print Passes or Reports
- 10.3 and 3.1 Printing a Patron's Email Address on Receipts
- 3.1 Printing two (2) receipts by default instead of one (1)
- 3.1 Receipt printing takes a long time when using certain images
- Bulk Print not printing Statements by their Processing Date in RecTrac 3.1
- Bulk Unsold Ticket Print for RecTrac 3.1
- Difference between Reprint Receipt - First and Reprint Receipt - Last options in 3.1
- How to change the default Receipt Title that prints in RecTrac 3.1
- How to Print Child Care Statements in Bulk in 3.1
- How to Print Maintenance Comments for AR/LS Facility Reservations in 3.1
- How to setup dupe printing in 3.1
- Printing a Household's Organization Name on Facility Receipts in 3.1
- Printing Alignment in 3.1
- Printing Childcare Statements with Tax ID in 3.1
- Printing from RecTrac 3.1 - Receipts seem to be extremely large
- Printing Your Organization's Name/Address on Receipts /Reports/Statements/Invoices in RecTrac 3.1
- Receipt Documents not printing/previewing in 3.1
- RecTrac 3.1 Credit Card Auth Receipts Not Printing
- 3.1 - Reporting On Usage of the "Pop Cash Drawer" for non sale events
- 3.1 Custom Member Location Reservation Report
- 3.1 Error message running custom report
- 3.1 Household Creation Report
- 3.1 How to change the Email Recipients on a Scheduled Event/Report
- 3.1 How to Run a Facility Reservation Report that omits Facility Trees
- 3.1 How to use the Report Output Listing and Report Output Management programs
- 3.1 The VSI - AR RecConnect Report output is missing from Report Output Management
- 3.1 Why Trend Analysis reports and Bottom Line reports don't match
- Definitions for the various Record Status options on RecTrac 3.1 reports
- Fixed Reports not allowing for New Custom Outputs in 3.1
- How do I change maximum report page length in 3.1?
- How to Easily Find/Run a Customized Report in RecTrac 3.1
- How to Email Receipts and Reports from the Preview Mode in RecTrac 3.1
- How to Report on Archived Activities and Sections in RecTrac 3.1
- How to report on Resident and Non-Resident total enrollments in 3.1
- How to run a Fee Proof Report in 3.1 and Export it
- How to Run a Report or an Export to Excel of all Codes in a DataGrid - RecTrac 3.1.
- How to run the Rejected Visits report in 3.1
- How to Unschedule a Report or Event in 3.1
- Lottery Enrollment Report in 3.1?
- Miscellaneous Inc/Expense Post program and report in 3.1
- Miscellaneous Income/Expense Postings are not being listed on GL Reports in 3.1
- RecTrac 3.1 - Previewing Reports in Demo opens new Browser and prompts for Login
- Scheduled reports are not being emailed from RecTrac 3.1
- What are Report Tags in RecTrac 3.1?
- What is the difference between Fixed Reports and Dynamic Reports in 3.1?
- What is the Placeholder option in RecTrac 3.1 Custom Reports?
- Why do reports take longer to run in 3.1 than they did in 10.3?
- 3.1 Emailing Receipts from Transaction History in RecTrac 3.1
- 3.1 How to look up a Receipt by Reservation Number
- 3.1 Unable to Preview Receipts
- Emailing Receipts to Multiple Recipients in same Household in RecTrac 3.1
- How to customize the text for 'See Attached Receipt' in RecTrac 3.1
- How to View Customer Receipts in RecTrac 3.1
- What makes a Refund Receipt # Field appear (or not) during a Cancellation in 3.1?
- Where are Receipt Logos linked in RecTrac 3.1?
- Why does a Receipt Notes Dialog appear when Items are added to the Shopping Cart in 3.1?
- 3.1 Users Are Unable to See Any Custom Reports In Report Output Listing
- VSI-Brochure Generator Report: Fees Not Displaying
- WebTrac Receipt Unable to Preview - Version 3.1.10.16.00 or Greater
- Gift Cards Not Attaching to Emailed Receipts
- How to Schedule a Report to Run Automatically
- Changing Default Receipt Toggles on Payment Screen
- Disabling Receipts for a Pay Code
- GL Code Description: Blank on GL Report
- Changing a Report's Output Layout from Portrait to Landscape
- Changing Receipt Language
- Empty Name Column for Some HHs / FM on Report
- Unable to Save Template Settings, button greyed out
- Why are my Question Answers not appearing on my report after a Roster Transfer?
- How to show answers to a specific question on a Roster Report?
- Unique Enrollments Report
- How to view our new reports and make them available for staff
- Run Report by Registration Date
- Customize a report to show In Cart status
-
Error during Receipt Reprint "Unable to find a record for receipt #
. Unable to reprint receipt." - How to add PayTrac service fees to a GL Distribution Report
- How to run a report showing pass cancellations for the previous month
- Emailing GL Interface File
- Receipts generated from pass sales are printed small and centered
- How to Rename Custom Reports
- How do I find a receipt number if I don't know the household?
- How to Create A Report with Waitlist Ordering
- How do I change the title of a statement?
- Waivers versus Comment Codes for Receipt Text
- How to add the Waitlist Number to receipts?
- Exporting a List of Household Emails to a CSV
- Reporting on HH Transactions for Last Year
- How to Report on Scholarship GL Codes
- Report from Inventory Posting Blank
- FastTrac: Report Customization
- FastTrac: Receipt Comment Codes
- Error in 3.1: Indeterminate extent dimension 131073 is out of range of 1 - 28000 (11385)
- FastTrac: Report Output Listing
- 403 Forbidden. Due to a CSRF token mismatch when trying to do a receipt reprint on WebTrac
- Extra pages are printed with End of Shift Reports
- FastTrac: Reporting on Canceled Sections
- FastTrac: Statements
- Export DataGrid into an Excel format
- Can you add multiple waivers to an item?
- Add Set Up/Clean Up times manually entered in Global Sales to Facility Reservation report
- Run a GL Report by PayTrac Settlement ID
- How can we reprint a Misc Income Expense Posting Log?
- How to print an authorization receipt?
- Add an Email to a Scheduled Report
- The schedule button is missing from the Report Options screen
- A receipt is not in the batch
- How to Change Remit To Address on Statements
- Locating Credit Card records where a Noval Profile was used.
- How to prevent Auth Receipts from printing with Credit Card transactions
- Special Characters Showing On Receipt
- How to add a logo to reports
- Total visits per month in Pass Visit Log report
E-Mail and SMS
- 10.3 and 3.1 How long is a password reset link email valid for?
- 10.3 and 3.1 How to Change/Reset the SMTP User Account
- 10.3 and 3.1 How to Configure SMTP Email with Office 365
- 10.3 and 3.1 How To Send Emails from RecTrac Using Gmail Account
- 10.3 and 3.1 How To Sign Up For VSIConnect
- 10.3 and 3.1 How to Subscribe/Unsubscribe from VSI Newsletter
- 10.3 and 3.1 How to Subscribe/Unsubscribe from VSIConnect Emails
- 10.3 and 3.1 Subscribed to VSIConnect But Never Receive Emails
- 3.1 How to Schedule RecConnect Emails
- 3.1 POS Ticket PDFs Are Not Being Emailed To Patrons On New Sales
- Are there any limitations to file type, file size & number of attachments for RecConnect 3.1 emails?
- How to Change the Main Email for RecTrac 3.1
- How to Customize Forgotten Password Email in WebTrac 3.1
- How to embed an image into a RecConnect 3.1 Letter or Email
- How to embed an Unsubscribe Link in Emails sent from RecTrac 3.1
- How to produce more professional looking emails from RecTrac 3.1 RecConnect
- How to schedule reminder emails for enrollees of Activities that begin in 2 weeks - RecTrac 3.1
- Patrons who opted out of Email are still receiving RecConnect Emails in 3.1
- Prioritized Email Queue in RecTrac 3.1
- Sending Email as Text Messages in RecTrac 3.1
- How to tell if an email was sent from RecTrac?
- Send Email After Activity Enrollment
- How frequently do patrons need to opt-into email communications?
- Why do our emails to customers display raw HTML code instead of rendering HTML styling?
- Email Send Limit
- How long do Email Verification and New User Invitation Emails Stay Active?
- How does HH import work with the new email verification process?
- Emails from RecTrac are not received by Gmail accounts
Module - Golf
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- GolfNow Tee Times Error: No Results Found
- Fees populate in Global Sales but not in Tee Time Processing
- Emailed receipts won't send after booking a tee time on WebTrac
- Golf Course Evening Rates are not populating when reserving through the Tee Sheet
- Tee Time Processing not displaying
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