New Household Residency Not Setting Properly
RecTrac 3.1.10.16.00
Table of Contents
Problem
Our system automatically assigns as a non-resident anyone without <Enter Your Town/City> listed. Our system started deeming everyone Non-Residents, even those with the <Enter Your Town/City> address listed.
Solution
Check Static Parameters and check the Address Check and Default Category. If No Address Check Match settings, look at the WebTrac Parameters profile and check the box for "Use Address Check Option in WebTrac?"
Steps For Solution
- From your RecTrac main menu, navigate to Profile Assignments.
- Click Static Parameters.
- Expand the Misc Settings group.
- Address Check should equal "Zip Code."
- Default Category If No Address Check Match should equal "Non-Resident."
- Click Save.
- Go to Profile Assignments.
- Select the WebTrac Parameters profile on your WWW user.
- Click Update.
- Expand the New/Forgotten Settings group.
- Check the box for "Use Address Check Option in WebTrac?"
- Click Save.