10.3 and 3.1 How long is a password reset link email valid for?
Problem
A customer requested their password using the forgotten password logic in WebTrac. When they tried to use it they received a message that it was invalid. How long do these reset links last?
Solution
They're good for the number of minutes you specify in the Timeout field. Depending on your RecTrac version, this field is located in:
RecTrac 3.1: WebTrac Guest Timeout field on your Static Parameters profile Session Cleaner Settings group.
RecTrac 10.3: Inactive Browser Time-Out in Minutes field on your Webwacker device. This is the same timeframe that an unattended WebTrac session will last.
So if your value in the WebTrac Guest Timeout field/Inactive Browser Time-Out in Minutes field is set to '10,' then the link will be good for 10 minutes. The link in email sent at 1:00pm, for example, will be good until 1:10pm, give or take a few seconds. Patrons who do not click the link within the timeout threshold receive the invalid message.