3.1 Selected Gift Certificate cannot be used with Selected Pay Code
Problem
RecTrac 3.1 - When attempting to remit with a gift certificate, the system stops the transaction with the following Information message:
'The Selected Gift Certificate cannot be used with Selected Pay Code.'
How do we get around this?
Solution
The Gift Certificate Service Item Code likely is NOT listed as a Valid Gift Certificate Service Item on your Gift Certificate Payment Code.
Go to Payment Code Update to review your Gift Certificate Payment Code and ensure the proper Service Item Codes (if needed) are listed in the Valid Gift Certificate Service Items field, near the bottom of the Core Settings group. Leave the field blank to allow use of all Gift Certificate Service Items with this Payment Code. Refer to the Tool Tip or Full Screen Help for further definition, if needed.
See Also: Topic Doc: Gift Certificates/Gift Cards.