10.3 and 3.1 How to Refund a Different Paycode than Original Sale
Problem
A patron needs a refund but they originally paid with a credit card that is no longer active so we can't use the original payment type. Is this possible?
We use PlugnPay for our credit cards.
Solution
To issue a refund you may do one of the following:
1 Log into the PlugNPay website, and navigate to Transaction Administration. Issue a refund (blind credit) to the new credit card number that the patron provides you. Then clear the money out of RecTrac by issuing a refund using the Refund Now option while linked to a NOVALID credit card device.
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2 Issue a refund through RecTrac using the Refund Finance option. This triggers Finance to cut a check to the customer.
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3 Issue a refund through RecTrac using the Refund Apply option. This creates a credit balance on the patron's household.