Scheduled reports are not being emailed from RecTrac 3.1
Problem
We have not been receiving the end of day reports via email from our Aquatic Center these past several days. Any ideas what the problem would be? Thanks.
Solution
This is most likely due to the Email Queue Scheduled Event being stalled or due to your Event Timer being down.
In RecTrac, go to Scheduled Events Management and check the status of the Email Queue event.
1. If the Status is Queued, the Event has stalled.
- Highlight/select it and click Change Misc Event. You will continue to the Scheduled Program Update screen.
- DO NOT make changes. Simply click Save to return to Scheduled Events DataGrid. This will reset the Status to Active.
- Give the system a few minutes to process and check your email.
2. If the Status is Active, it is likely your Event Timer needs to be restarted.
- The Notification Center should contain alerts.
- On your RecTrac Server, log into OpenEdge and go to Resources.
- Find your Event Timer. Click Stop and then start the AppServer again.