RecTrac 3.1 - Transactions are missing on the Refund Interface for Incode
Problem
We use the Refund Interface for Incode. We processed two Refund Finance transactions yesterday but only see one (1) showing on the Interface.
We ran the Refund Report and can see both of the Refund finance transactions. The Transaction Inquiry also shows both refund. I simply cannot get it show on the Interface.
Any thoughts?
Solution
The transaction that is missing is a Ticket Refund (PSTicket). Tickets are not included on the Refund Interface for Incode. This is a known issue with that Refund Interface and it will be addressed in Build 3.1.08.03.
To resolve this issue in 3.1.08.02 and prior, you need to reverse the Refund Finance transaction and apply it as a credit. Once the money is on the patrons account, the refund can be processed as a Credit Balance Refund, and it will appear on the Incode interface.