RecTrac 3.1 not allowing clerks to over-enroll an Activity; Enrollees going to Waitlist instead
Problem
We have just noticed recently that staff (who always used to have permission to Override waitlists) are not allowed to bypass the waitlist for programs and go ahead with enrollment. They are now being made to put enrollees on waitlists and then do a separate transaction to move them from the waitlist to being enrolled.
I need help looking in all the places for a setting that should be changed to get this back to the way it used to be.
Solution
This setting is maintained on your Daily Processing profile Miscellaneous Information group Allow Non Waitlist Enrollments field. Select this option if you allow a person who is not on an activity's waitlist to register for that activity if a space is available, or if you allow clerks to over-enroll an activity.
1. In the standard VSI Design, go to Management ribbon System Management User/Menu/Profile Management group Profile Management.
2. Highlight/select your Daily Processing profile and click Change.
3. Expand the Miscellaneous Information group and enable/disable the toggle option as needed.
4. Click Save when ready. Changes take affect immediately with the next enrollment.
5. Exit back to the main menu when done.