Fee Not Charged during Pass Renewal
RecTrac 3.1.10.17.02
Table of Contents
Problem
A pass fee is not being charged during the Pass Renewal process.
Solution
From RecTrac, locate the Pass in Pass Management. Ensure that Transaction Type includes "Renewal" on the Pass's fees.
Steps For Solution
- From your RecTrac main menu, go to Pass Management.
- Highlight the correct pass from the DataGrid.
- Click Change.
- Click on the Fees tab.
- Highlight the fee from the DataGrid
- Click Change > Change Fee.
- Verify that "Renewal" is checked in the Transaction Type box to ensure that the fee is charged during renewal.
- Click Save to save the fee.
- Repeat for each additional fee that needs to be charged during a Pass Renewal.
- Click Save to save the pass record.
The fee now should be charged during a Pass Renewal.