Where do you set up sound files for Visit Processing in 3.1?
Problem
We want a sound file to play when scanning passes if a membership is expired. It makes it easier for the clerks that sit at the check in computer. Where is that set up in RecTrac?
Solution
The sound file which plays when a member with an expired pass attempts to swipe into your building is maintained in the Bad Visit WAV file field on the Pass Code, itself, in Pass Management.
.WAV files that play during Visit Processing are maintained in two (2) places: The Pass Code and the Visit profile.
Pass Code
On the Standard VSI Design, .WAV file fields are on the Core Continued screen of Pass Update. Your setup may vary. The Pass Code contains .WAV file fields for:
Good Visit.WAV - This sound file plays when a member swipes into your facility with an Active-status pass that is valid at the Visit location. Valid passes for a Visit location are managed on your Visit profile.
Bad Visit .WAV - This sound file plays when a member attempts to swipe into your facility with a 'bad' pass that is valid at the Visit location. A 'bad' pass is a pass with a status of 'Expired,' 'Cancelled,' and/or 'Suspended.'
Swipeout.WAV - This sound file plays when a member swipes out of your facility. For this file to play, your Pass Code must be set up to Track Visit Sign-Outs.
Visit Profile
On the Standard VSI Design, .WAV file fields are on the Sound Files group. Your setup may vary. The Visit profile contains .WAV file fields for:
Invalid .WAV - This sound file will play if a member with an invalid pass attempts to swipe into your facility. An 'invalid pass' is a Pass Code that is NOT on the Valid Pass List for this Visit profile. For Example: Your Valid Pass List at the Pool contains the POOL Pass Code only. This sound file would play if a member tried to swipe into the Pool using a REC Pass Code because the REC Pass Code is not listed as 'valid.'
Incomplete .WAV - This sound file will play whenever a visit is processed that requires interaction from the clerk. For Example: You allow for Visit Purpose selection. When a member swipes in and is presented with the Visit Purpose selection dialog, this sound file will play because interaction is required..
Birthday .WAV - This sound file will play when members swipe into your facility on their birthday. Birthday information is maintained for members in Household Update Family Member Update.