How to change the number of Session Tracking Days
RecTrac 3.1.10.30.01
Table of Contents
Problem
We were trying to run a Session Listing Report to see how many users were logged into RecTrac at a certain date/time. The report keeps coming back blank and we verified the report criteria is correct. Does this mean the data has been deleted?
Solution
Yes. Session data is only stored as long as defined in the Static Parameters Profile, under the Interface Session Tracking Settings.
Steps For Solution
- From the RecTrac main menu, go to Profile Assignments.
- Click Static Parameters.
- Expand the Interface Session Tracking Settings group.
- Increase the value in Delete Tracking History Older Than X Days? for RecTrac, Mobile RecTrac, and WebTrac individually.
- Click Save.
From this point forward, your database will start retaining Session Tracking History for the amount of time defined in step 4.