10.3 and 3.1 Visit Swipe Times Are Incorrect
Problem
Several pass members swiped-in early this morning, and their visit swipe-in times are incorrect in RecTrac. The times are all off by 6 hours.
Solution
After trying a workstation reboot, we did the following:
1 In Windows, right-click on the My Computer icon.
2 Click on system properties, advanced tab and then environment variables.
3 You should then see a list of environment variables that are set.
4 We saw a variable for tz (time-zone) which contained a value = est0edt. We deleted this variable.
5 When we logged back into RecTrac, the times on the Session Review and in Visit Processing were correct.