No Scholarship Codes showing on the Global Sales Payment screen in RecTrac 3.1
Problem
When trying to use a General Use Scholarship (the type you don't link to households or family members), the Scholarship Drop-down list on the Global Sales Payment Screen is blank. What is wrong with our set up?
Solution
In Scholarship Update, for the Scholarship Code in question, ensure the following:
- The Deduct Usage from Member Balance option is DISABLED. This option determines whether the Scholarship is for 'general use' or for Family Members/Households.
- You have a valid, future date in the Expiration Date field. If the Expiration Date is in the past OR if the Expiration Date field is blank, the Scholarship drop-down on the Payment Screen will be empty.
Make changes as necessary. Return to Global Sales and attempt the transaction again.
See Also: Topic Doc - RecTrac Scholarships