Error: Must Choose a minimum of X and maximum of X fee
RecTrac 3.1.10.29.00
Table of Contents
Problem
During a transaction in Global Sales, a staff member goes to select multiple fees from a manual fee prompt but is only able to select 1 fee. If multiple fees are selected, the staff member receives the below error message.
Error Message
Must choose a minimum of 1 fee and a maximum of 1 fee.
Solution
The minimum and Maximum number of fees allowed to be selected is determined by the Fee Group linked to the Fees on the item.
Note:
Unless all of the fees in the fee group are optional fees, you would want "Min Fees Required to be Selected" set to at least 1.
Steps For Solution
- From the RecTrac main menu go to Fee Group Management.
- From the DataGrid, highlight the Fee Group that is linked to the item's Fees.
- Click Change.
- Select a value for Max Fees Allowed to be Selected greater than 1 if multiple fees linked to this group can be selected.
- Click Save.
Attempt the transaction again from a new session of Global Sales. The Manual Fee Prompt should now allow for multiple fees to be selected.