Ensure the minimum amount of fees are added to the cart
RecTrac 3.1.10.17.02
Table of Contents
Problem
The system is allowing me to add items to the cart without selecting minimum fees. I have checked my fee group and the minimum fees required to be selected is set to 1. Other items linked to the same fee group will not let me add to the cart without the minimum fees selected.
Solution
If the fee group is set correctly, verify the Installment Billing Options on the fee. The Installment Billing Option changes the logic of the add-to-cart process.
Steps For Solution
- From the RecTrac main menu, go to the Management screen for the item experiencing this issue (i.e Ticket Management).
- Highlight the Item from the DataGrid.
- Click Change.
- Click on the Fees tab.
- Highlight the fee from the DataGrid.
- Click Change > Advanced Fee Change.
- Expand Installment Billing Settings Group.
- Verify that the Installment Billing Option is set to the correct value;
- If you are not using Installment Billing, change the Installment Billing Option to Charge When Not Billed.
- If you are using Installment Billing, change the Installment Billing Option to the correct billing template.
- Click Save.
- Repeat steps 5-9 for any additional fees on the item.
- Click Save.
Return to Global Sales and attempt to add the item to the cart, you should now be required to select a minimum number of fees.