3.1 Coupons: 'This Coupon Code does not apply' error message in Global Sales
Problem
At the Payment Screen in Global Sales, after selecting the Coupon and clicking Select, the following message appears: 'This Coupon Code does not apply.'
Solution
This is a generic message that appears whenever a Coupon Code is invalid. Possible reasons include, but are not limited to:
- There are no Coupon Codes linked to the Fees for the item being sold. Coupon Codes need to be linked to the Fees for which they are valid. Link Coupon Codes to Fees in Advanced Fees > Payment Settings group > Coupon List field.
- The Rule(s) linked to the Coupon is not set up correctly/not valid and thus the Coupon cannot be applied.
- The attempted use of the Coupon violates the Rule(s) linked to it.
For complete step-by-step instruction and examples, see also: Topic Doc - RecTrac Coupons.