Receipt Documents not printing/previewing in 3.1
Problem
Are Receipt Documents working in 3.1? I've got one linked to a Section, and when I perform the transaction and preview the receipt, I see the receipt but not the Document. Am I missing a step?
Solution
No. You're doing everything correctly. The caveat is that Receipt Documents do not preview in 3.1. This is because RecTrac has no way of telling the browser what kind of document is being used (.doc, .docx, .pdf, .txt, etc). so you need to either print or email the receipt. See below for details.
Printing Receipt Documents
RecTrac
- Receipt Documents will print along with receipt when queued to a printer.
- Receipt Documents will be included as an attachment when opting to email receipts from RecTrac.
- Receipt Documents are always sent to the Document Center and can be printed from there, if needed.
WebTrac - Receipt Documents created from a transaction in WebTrac are attached (along with the receipt) to the confirmation email that gets sent to the patron. Additionally, the WebTrac Confirmation Screen provides a click-able link to the document, so patrons can print it at that time or save it to their computer.
Note: Receipt Documents DO NOT preview. If opting to Preview Receipts, then the receipt, itself, will preview, but the Receipt Document will not. This is because RecTrac has no way of telling your browser what file type is being used for the Receipt Document (.doc, .docx, .pdf, .txt, etc). So if you only Preview your receipts, then your only recourse for printing the Receipt Document is to go through the Document Center, as noted above. However, if you opt to Preview and Email, or if you opt to Preview and Print (or if you opt to do all three), then the Receipt will preview and then the Receipt and the Receipt Document will be emailed and/or printed accordingly