Why do our emails to customers display raw HTML code instead of rendering HTML styling?
RecTrac 3.1.10.28.00
Table of Contents
Problem
Emails sent from RecTrac display HTML code when they should not. How can we fix this this so the HTML styling is rendered properly?
Solution
You will need to enable the Use HTML Email Body toggle in the Email Profile for emails sent from RecTrac to use HTML styling.
Steps For Solution
- From the RecTrac main menu. go to Profile Assignments.
- In the Available Profiles DataGrid, expand the Type: Email field.
- Highlight the Email Profile active for your user.
- Click Update.
- Toggle on the Use HTML Email Body field.
- Click Save.
The next time emails are sent from RecTrac using this Email Profile, they will be formatted using HTML styling and raw HTML code should no longer appear in the message body.