3.1 Starting Position for Substring, Overlay, Etc. Must be 1 or Greater (82) - (Business/installmentbilling.p)
RecTrac 3.1.09.05.00
Table of Contents
Problem
When running PAD process in Demo for Audit, the report is not running and the following error message displays: **Starting position for substring, overlay, etc. must be 1 or greater. (82) - (Business/installmentbilling.p)
Error Message
**Starting position for substring, overlay, etc. must be 1 or greater. (82) - (Business/installmentbilling.p)
Solution
By running Installment Billing in Journal, the user was able to view the report and identify a single household with no information in the Account Information column.
Steps For Solution
- Navigate into Household Management.
- Use the Search to locate and highlight problem household.
- Click Installment Billing Update.
- Click Edit Bill Details.
- Update the ACH information and verify that all information is valid.
- In this case, the user found that the Routing Number was blank.
- Once the user supplied a routing number, billing processed correctly.