3.1. Payment profile - All Drop-down lists in the Default Payment Pay Code Settings group are blank
Problem
We are trying to set up some Default Pay Codes for various modules in RecTrac 3.1. We're in the Payment profile Default Payment Pay Code Settings group. The Drop-down list on every field is blank. How do we get that to populate with codes?
Solution
It is likely that you have invalid data in the Screen Description field on at least one (or more) Payment Codes in Payment Code Management. Any Payment Code with a blank Screen Description or any Payment Code with a comma in the Screen Description field (i.e. 'VISA,MC') will result in this field being blank.
Go to Payment Code Management and ensure EVERY Payment Code record has a valid Screen Description and that NO Screen Description contains a comma.