How to produce more professional-looking emails from RecTrac 3.1 RecConnect
Question
I am looking for suggestions or ways to send out better formatted reconnect emails. Every time I send an email, it looks fine in the box and then sends with question marks, different fonts, etc. making us look like we did not proof read. Is it possible to send out a pretty newsletter? With photo header? Or would this have to be an attachment?
Answer
You might try using Graphical Email Templates. Graphical Email Templates are a free feature of RecTrac 3.1 that provide you with an html-based 'shell' which allows you to deliver professional grade emails to your patrons for various purposes, such as promoting upcoming events and registration periods, emailing receipts, sending reminders, and much more. Text and images are easily updateable via built-in placeholders.
The templates are maintained in Email Template Comment Codes (Comment Code Management) that can be linked to 'purpose-specific' fields on your Email profile and on any RecConnect Results screen. Graphical emails are delivered to your customers when you email receipts or by using a RecConnect program for email blasts that target certain audiences and demographics. The templates provide a solution for you to spotlight your upcoming events and registrations through customizable text, graphics, and links to URLS such as your registration pages in WebTrac, your Department's home page, or any other valid location.
We currently have four (4) templates available, all developed with responsive design, so your patrons can receive and read the emails you generate from RecTrac on any SmartPhone, tablet or computer. Graphical Email Templates for RecTrac 3.1 are free and available for download on our sFTP site in: File Updates And Drivers\RecTrac\3.1\EmailTemplates. Use Knowledge Base entry 1516 for current login credentials.
The Graphical Email Templates Topic Doc, which provides basic instructions for customizing and implementing email templates, is available in RecTrac 3.1.06.16 (and later). Click Here to See the Topic Doc.
Should you want Vermont Systems Support to assist you with the integration of these templates, please contact Sales. They'll be happy to provide a quote for online training.