Login Error: Unable to Join Batch
RecTrac 3.1.10.18.00
Table of Contents
Problem
One of my users is getting a batch error upon logging into RecTrac. I know that they have a drawer assigned to them, and I think the issue might be that it's assigned to multiple users.
Error Message
"unable to join batch"
Solution
This can be fixed in RecTrac using the End of Shift Change program. Here you will be able to see that a different user has an open batch on the same drawer number as the user attempting to log in. You can then close that batch or join it if needed.
Steps For Solution
- Log into RecTrac as an admin user and go to End of Shift change
- Using the DataGrid filters, search for the drawer number associated with the user who was unable to login
- Locate the open batch and highlight it from the DataGrid
- Click close batch (or Click Join if needed)
Log out and have the user who was unable to log in, attempt to do so again. They should now be able to access RecTrac without error.