Access Denied when trying to access a Hosted RecTrac site
RecTrac 3.1.10.21.00
Table of Contents
Problem
When trying to access a hosted RecTrac site the user is getting the following Access Denied message.
Error Message
Access denied
You do not have access to apps1.myvscloud.com
The site owner may have set restrictions that prevent you from accessing the site
Solution
RecTrac sites hosted by Vermont Systems have IP restrictions from certain countries.
Note:
The following is a list of countries without IP restrictions:
- Australia
- Austria
- Belgium
- Canada
- France
- Germany
- Italy
- Japan
- Netherlands
- New Zealand
- Portugal
- Romania
- Spain
- Sweden
- Turkey
- United Kingdom
- United States
Steps For Solution
- Make sure the user is not connected to a VPN from a country that is not listed in the note.
Once a user switches their VPN connection to a country on the list they will be able to access RecTrac again.