A receipt is not in the batch
RecTrac 3.1.10.29.00
Table of Contents
Problem
I took a payment and the payment did not show up on my End of Shift Journal. How can we make sure this transaction is included in my batch?
Solution
You can add the receipt to the batch from the Receipt Reassignment tab of the End of Shift Change program.
Note:
The End of Shift Profile linked to the user making the change must have the Allow Batch Receipt Reassignment toggle enabled to see the Receipt Reassignment tab in the End of Shift Change Program.
Steps For Solution
- From the RecTrac main menu, go to End of Shift Change.
- Click on the Receipt Reassignment tab.
- Locate the missing receipt number from the DataGrid.
- You will notice that the receipt number is assigned to drawer # 1 and batch # 0
- Highlight that receipt from the DataGrid.
- Set the New Batch Number to the batch that was missing this transaction.
- Click Assign New Batch Number.
Return to the Batch change tab and rerun the EOS report, the Receipt should now show as part of the batch, if not then preform a Close Out again.