After 3.1.10.19.00 Update, Unable to Process PlugNPay on WebTrac; reCAPTCHA Not Found
RecTrac 3.1.10.19.00
Table of Contents
Problem
After updating to 3.1.10.19.00 and using PlugNPay for WebTrac payment processing, patrons are presented with a reCAPTCHA error message when clicking Continue to go to the PlugNPay payment page.
Note: This error will occur only if you have a custom "Checkout" screen in WebTrac Processing Screen Management.
Error Message
"The reCAPTCHA option is wrong, please try again."
Solution
Delete the custom Checkout screen in WebTrac Processing Screen Management or move reCAPTCHA to a newly added Group9.
Steps For Solution
To delete the custom Checkout Screen:
- From your RecTrac main menu, go to WebTrac Processing Screen Management.
- From the DataGrid, locate and highlight the custom Checkout screen.
Click Delete.
To move ReCAPTCHA on the existing custom Checkout screen:
- From your RecTrac main menu, go to WebTrac Processing Screen Management.
- From the DataGrid, locate and highlight the custom Checkout screen.
- Click Change.
- From the Available Fields column, click and drag the WebCheckout_Group9 (Group) to the Fields on Screen column and drop it at the bottom of the list.
- Expand WebCheckout_Group6 (Group) to find the WebCheckout_ReCaptcha (ReCaptcha) button.
- Drag and drop it into WebCheckout_Group9 (Group).
- Click Done.
- Click Clear All Cache.
- Toggle on Include WebTrac Cache.
- Click Continue.
After either deleting or updating the screen and clearing the WebTrac cache, attempt a WebTrac transaction again to verify that the reCAPTCHA error message no longer displays and that patrons can complete their purchase.