What is the difference between Attended and UnAttended Visit Processing in 3.1?
Problem
What is the difference between Attended and UnAttended Visit Processing in 3.1 and where do we set it up?
Solution
Attended Mode - This is traditional RecTrac Visit Processing where patrons swipe in and the clerk in attendance sees to any visit prompts that arise. Visit prompts include, but are not limited to: Visit Purpose, Display of Member Photos at Check-in, Acknowledging a Tickler, Pass due to Expire Warnings, Activity drop-ins Payment Processing, etc.
UnAttended Mode - This is designed to allow patrons to swipe in as quickly as possible by sending all swipes directly to the broker and letting the log catch up on its next refresh. This mode is operational only with hardware configured for keyboard emulation.
UnAttended Mode will create incomplete status records whenever a visit is processed that involves prompts, such as Visit Purpose, Acknowledging a Tickler, Pass due to Expire Warnings, etc. Incomplete Visit records appear in the DataGrid with red highlight and must be completed manually by the clerk. To Complete an Incomplete Visit, highlight/select it in the DataGrid and click Complete Visit.
Note: When in UnAttended Mode, any keyboard keystroke or mouse-click suspends UnAttended Mode for the current visit. Upon completing the Visit, the system reverts to UnAttended Mode for the next pass swipe.
The Process Option field on your Visit profile determines what Mode you use for Visit Processing. Your options are:
Attended Mode
UnAttended Mode
Both - Default Attended - Attended Mode as described above. When this option is selected, an UnAttended toggle option appears on the Visit Processing screen, which allows users to change Modes. Running in 'Default Attended' mode means the toggle option will be set to 'Attended' mode upon entry to Visit Processing. However, users can change back and forth as often as needed during a Visit Processing session.
Both - Default UnAttended - UnAttended Mode as described above. When this option is selected, an UnAttended toggle option appears on the Visit Processing screen, which allows users to change Modes. Running in 'Default UnAttended' mode means the toggle option will be set to 'UnAttended' mode upon entry to Visit Processing. However, users can change back and forth as often as needed during a Visit Processing session.
Expand the Drop-down list to select your default Visit Processing Mode.
THEN
Expand the group(s) below to set the Visit Options that corresponds to the selection you make here. For Example: If you select 'Attended' in this field, you would expand the Attended/Manual Member Lookup/Manual Visit Completion Options group to select your Visit Options..