What is the maximum number of people who can be on a Waiting Listing in RecTrac 3.1?
Problem
One of our activities is at 320+ on the waitlist. We increased the max waitlist value to 350, but every time someone registers RecTrac claims they are number '301' on the waitlist. Any thoughts on what we're doing wrong?
Solution
You're not doing anything wrong! Rather, you're running up against a system limitation here. The maximum waitlist count is capped at 300 by hardcode. The field will accept a value up to '999999999,' but behind the scenes, the system will allow up to 300 entries only. This limitation is referenced in the "i" Information icon for the Maximum Waitlist Count field in Section Update.
Increasing the maximum waitlist count has been submitted as a change request. Disallowing entry of a value greater than the maximum count as hardcoded had also been submitted. Both requests are in review for consideration in a future release.