Problem
What are the VSI Customer Support days and hours? Do you provide any after-hours support? Thanks.
Solution
VSI Customer Support Hours are Monday - Friday, 8:00am - 8:00pm Eastern Time.
After-hours Pager Support is chargeable and offered as follows:
Monday - Friday, 8:00pm - 10:00pm Eastern Time ($100 per hour, with a half-hour minimum)
- After 10:00pm, Non-Standard Pager Support starts. It is more expensive and must be pre-arranged ($150 per hour, with a half-hour minimum)
Saturday, Sunday and Holidays, 8:00am - 5:00pm Eastern Time ($100 per hour, with a half-hour minimum)
- After 5:00pm, Non-Standard Pager Support starts. It is more expensive and must be pre-arranged ($150 per hour, with a half-hour minimum)
Navy customers have expanded pager hours past 10:00pm ET. Check with CNIC or VSI for more information.