3.1 POS Ticket PDFs Are Not Being Emailed To Patrons On New Sales
Default Subject
Problem
After processing a POS Ticket sale, the patrons email is missing a PDF Ticket attachment.
Solution
There is a setting on the Daily Processing Profile that determines whether a ticket is included in the email to the customer. Enable the "Include PDF Tickets when Emailing Receipts" option whithin the Daily Processing profile.
Steps For Solution
- Navigate to Management -> System Management -> Profile Assignments.
- Expand the Daily Processing Profiles area on the left hand side of Profile Assignments.
- Select the Daily Processing Profile.
- Click Update.
- Expand Miscellaneous Settings, and enable "Include PDF Tickets When Emailing Receipts".
- Click Save.
- Once this change is made, all new sale's emails will contain the PDF ticket attached.
Note: If all tickets should be attached in the email system wide, this change should be applied to all available Daily Processing Profiles.