Error: The height and width are not set on the letter logo in the document center. Please clear this value or reselect the logo before continuing
RecTrac 3.1.10.21.00
Table of Contents
Problem
When creating a waiver or contract document in letter management and attempting to add a logo, the following error message is displayed upon clicking save.
Error Message
The height and width are not set on the letter logo in the document center. Please clear this value or reselect the logo before continuing.
Solution
The logo file you are attempting to use is not in a supported format. Convert the logo to a jpg/jpeg image file before you upload the image.
Steps for Solution
- Using an external image editor, convert the image file to an accepted file format (jpg or jpeg).
- From the RecTrac main menu go to the Letter / Waiver Management.
- From the DataGrid, highlight the letter in question.
- Click Change.
- Browse for the newly converted image file using the Logo field.
- Set the Logo Height to a recommended value between 40 and 50 to ensure the image fits within the document header.
- Click Save.
The next time this waiver is generated during daily processing your logo should not display on the pdf without error.