10.3 and 3.1 Summary of Vermont Systems Terms of Service and Maintenance Agreement
Question
Our Program Director is looking for ways to cut costs/save money and is wondering what the Vermont Systems Maintenance agreement consists of. Basically he wants to know what we're getting in return and what it does for us that we cannot do ourselves.
Thanks.
Answer
To summarize, software maintenance covers toll free telephone support from 8:00am-8:00pm ET Monday - Friday excluding holidays and additional support services, such as email support and access to the customer support options on our web site, www.vermontsystems.com
For additional information and copies of our current Terms of Service and Maintenance Agreement documents, please contact Vermont Systems Sales at 1-877-883-8757.