Access Control not swiping new 128 barcodes in RecTrac 3.1
Problem
We're not hearing any beep from the Smart J when scanning the new 128 barcode in RecTrac 3.1. It works with the Carolina barcode.
Solution
Try these steps:
1. Connect to TCP/IP utility.
2. Server connect to the reader.
3. Put your cursor in the white area and press <Enter> on the keyboard.
4. With the cursor still in the white area, enter a capital 'V' and press <Enter> again. This will return the version info.
5. Clear the buffer and ensure you have a good communication to the unit.
6. At the bottom of the screen, press the command for NULL. It will be either F9 or F10, depending on your TCP/IP version.
7. Enter the capital letters 'BO' and press <Enter>.
8. Repeat step 7 for good measure.
9. Disconnect from the reader.
10. Attempt the scan again.
Contact VSI Customer Support if you the problem persists.