Question
Where can I find the program for reversing payments in RecTrac 3.1, and how do I use it?
Answer
The Transaction Update program is your friend for payment reversals. It allows you to reverse payments by receipt number. Once you're in the program, find the receipt you need (you can search by date range if you don't know it) and click Reverse Receipt Payments. Fill out the fields on the screen and then decide whether you want to:
- Reverse - Make a straight payment reversal. This is the best option when you simply need to back money out of the system. You would use this option in cases, such as a clerk recording a payment that wasn't really made and the customer still owes you money.
- Reverse & Payment - Do a payment reversal to back money out of the system and then make a payment to put money right back into it. This is the best option for cases, such as correcting a pay code mistake (for example: the customer paid with cash but the clerk entered it as a check).
Additional questions about payment reversals? Click this link to see the Topic Doc. It provides the detailed steps.