ETS – Cannot Refund Ecom Sale in GUI RecTrac
RecTrac 3.1.09.04.01
Table of Contents
Problem
ETS – Unable to refund ecommerce sale in GUI RecTrac.
Error Message
Error is Transaction not found or Z04 Transaction not found.
Solution
To address, verify numerous details, as outlined below.
Steps For Solution
- Verify that RecTrac is on 3.1.8.02 or higher.
- Verify that webcheckout.js version is 3.1.08.02 or higher.
- Verify that the ETS plugin version displayed on the ETS hosted Payment page shows v3.6.17 or higher.
- Verify the ETS plugin version by logging into WebTrac, adding any item to your cart, and continuing toward making a payment.
- Verify with ETS that the TransVault Core file version for the eCom Client ID is 1.1.6450 or higher.
- Verify with ETS that the eCom Client Id is associated with a default Terminal ID of 0000.
Verifying the above should enable you to refund an ecommerce sale in GUI RecTrac.