What Is a Violation of Law Error?
RecTrac 3.1.10.16.01
Table of Contents
Problem
When trying to refund a patron, the below error message displays. Our staff is able to refund other patrons normally. What is this error and why does it display only for one patron?
Error Message
Violation of Law (Response Stat: C)
Solution
This error displays when the patron's bank puts a restriction on the patron's card. To address, the patron needs to contact their bank to remove this restriction. Once the patron resolves the issue with their bank, you should be able to process the refund normally through RecTrac.