Attempt to update SADetail record data exceeding 32000. (12370)
RecTrac 3.1.10.21.00
Table of Contents
Problem
We are unable to check in members from the Tee Sheet and members are also unable to book a Tee Time online. They are prevented from completing the transaction due to the following error message.
Error Message
Attempt to update SADetail record data exceeding 32000. (12370)
Solution
The cause of this error message is a bug that was identified with version 3.1.10.21.00 and tracked under task number RT31-14618523956. This issue has been patched and can be resolved by updating to version 3.1.10.25.00.
Steps For Solution
- Connect to the Vermont Systems sFTP site using a sFTP client such as Filezilla.
- Navigate to \File Updates And Drivers\RecTrac\3.1\Updates\3.1.10\Builds.
- Copy the Update files for version 3.1.10.25.00 or higher to your RecTrac server
- Run the update.
- Consult the update documentation included on the sFTP site for full update instructions.
Once RecTrac finishes updating, attempt a member Tee Sheet check-in which should process successfully without error.