Problem
We are trying to add a key fob to a family member on a household but the number we type in does not work. Can you refresh our memory on how to enter key fobs?
Solution
In this case, the customer was doing the steps correctly. She mentioned that she had another household that had the exact key fob number and that should not happen. After deleting that unwanted key fob scan on that other household, she then typed in the key fob for the member. That key fob was then successfully scanned in.
See Also: How to Set up Pre-Numbered Key Fobs