Touch Screen layers not showing on mobile
RecTrac 3.1.10.18.00
Table of Contents
Problem
We have built out some new touch screens and confirmed they are working in RecTrac however, none of our touch screen buttons are appearing on Mobile RecTrac. How can we make these available for our mobile interface?
Solution
In Touch Screen Management, Touch Layers for mobile must have a "Layer Type" of Mobile. Additionally, in Profile Assignments, your linked Touch POS profile would also need to have mobile layers selected for Mobile Touch Screen Main Layer and Fixed Layer.
Steps For Solution
- From the RecTrac main menu, go to Touch Screen Management.
- From the DataGrid, highlight the screen you wish to update.
- Click Edit.
- Decide if you are going to create a new layer or clone an existing layer.
- To add a new layer, click Add Layer.
- Give your Layer a name under Layer Label.
- Set Layer Type to Mobile.
- Click Save.
- Add any necessary buttons and formatting you wish to use to this Layer.
- Or highlight an existing layer and click Clone Layer.
- Click Yes.
- Highlight the cloned layer.
- Click Update Layer.
- Set Layer Type to Mobile.
- Click Done.
- To add a new layer, click Add Layer.
- Click Publish Now.
- Click Close to the success message.
- From the RecTrac main menu, go to Profile Assignments.
- Highlight the linked Touch POS profile.
- Click Update.
- Select Mobile Layers in Mobile Touch Screen Touch Main Layer, and Mobile Touch Screen Touch Fixed Layer fields.
- Click Save.
Log back into Mobile Rectrac and your touch layers should now appear.
Note:
Your Touch button layouts may need to be adjusted for the smaller screen real estate on a mobile device.