Installment billing was stopped prior to all bills being processed
RecTrac 3.1.10.16.01
Table of Contents
Problem
The system went down during the process of installment billing and produced a partial list of households that should have been billed. If we run the installment billing again will it only charge the households that weren't charged?
Solution
Yes! Process installment billing again to pick up the rest of the households. The system will not double charge anyone that was already billed.
Steps For Solution
- Navigate to the Installment Billing program. In the classic Vermont Systems design, this is Management > System Management > Installment Billing
- See the Installment BIlling Topic Document, which provides systematic instruction.
- Fill out the screen according to best practice. Choose one of the Journal options as your Processing Option before running as 'Process Bills' in order to verify which households will be processed. So you will run once with a Journal option and after reviewing that report you can re-run and choose "Process Bills'.
- Click Process when ready. You will be notified when the process is complete.