What makes a Refund Receipt # Field appear (or not) during a Cancellation in 3.1?
Problem
What makes a Refund Receipt # fill-in field appear (or not appear) during a cancellation in 3.1?
Sometimes the field appears when cancelling or refunding an item, and other times it does not. What controls this?
If there are no previously used credit cards to refund to in the Linked Credit Cards combo box and no Refund Receipt field, if I try to process a refund by credit card, I get a message 'Refunds can only be processed with an order ID.' What does that mean?
Solution
The Refund Receipt fill-in and/or Linked Credit Cards fields should appear on the Refund screen during the:
- Refund of a negative quantity sale,
- Refund of a negative head count,
- Refund to the 999999999 household, or
- Refund to the Internal household.
The Refund Receipt # fill-in field will also appear if RecTrac is not able to correctly identify or find the sacreditcardhistory record based on the sadetail, safee, and safeehistory records stored in the database.
If you are processing a refund where one item you are refunding meets any of the criteria above and another item does not - we display the refund fill-in field.
For Example: On the same transaction you process a negative quantity POS sale and then Cancel an item (that was paid for using a credit card) by selecting the item in Purchase History.
In this example, when you get to the refund screen you would have to enter in a receipt number for the negative quantity sale, process that credit card refund and then enter a receipt number for the purchase history refund and process that refund.
If when cancelling an item, you do not have a Refund Receipt fill-in field and the Linked Credit Cards combo box is blank, go back to the Shopping Cart and cancel a $0 item from Purchase History, or sell a $0 visit or item with a negative quantity.