10.3 and 3.1 How to remove 'Damaged' Rental Items from Daily Processing DataGrids and Picklists
Problem
We have a rental item that came back to us with some severe damage. We do not want to rent it again until it is repaired. We changed the Condition Status of the item to 'Damaged,' but it still appears as rentable. Is there a way to make it 'un-rentable?'
Solution
In Rental Item Update, change the status to 'Totaled' or 'Lost.' Totaled and Lost> items are considered 'un-rentable' and are not displayed on daily processing DataGrids or picklists.
' Damaged' items are considered 'rentable' and appear on daily processing DataGrids and picklists
Generally speaking, the system assumes the following definitions for Rental Item Condition:
- Good - The item is in good, clean working order and can be rented.
- Damaged - The item has a few 'bumps and bruises' but is still in working order and can be rented with the understanding that there is preexisting damage to it.
- Totaled - The item is a total loss and therefore cannot be rented.
- Lost - The item is unaccounted for and therefore cannot be rented.
Note: - Optionally, you could change the Condition Status to Damaged and set the Status, itself, to Inactive while you are making repairs. Inactive status items do not display on daily processing picklists.