How do you delete a household with Purchase History?
RecTrac 3.1.10.30.01
Table of Contents
Problem
We have a household we need to delete, but they have cancelled facility reservations. How can we delete this household?
Solution
If you are attempting to delete a Household from Household Management, but get a warning informing you that you cannot delete the household because the Family Member has some sort of Purchase History, then unfortunately you will not be able to delete this Household from your database.
The best practice in a case like this is to set the Household to Inactive.
Steps For Solution
- From the RecTrac main menu, go to Household Management.
- Locate and highlight the Household in question.
- Click Change.
- Toggle the status from Active to Inactive
- Click Save.
Now that the Household is marked as Inactive, by default, the system will no longer display it in any relevant DataGrids and it will not be available to use in any daily processing scenario.