Cannot find SABlobFile record
RecTrac 3.1.10.32.00
Table of Contents
Problem
From Household Management under the Household Documents/Waiver History tab, staff are trying to view a patron's waiver however are met with the following error message. We noticed this happens each Tuesday and Thursday after the morning Live to Demo copy over.
Error Message
Cannot find SABlobFile record
Solution
The Offload Receipt scheduled event was getting stuck and not running. Manually running the event from Scheduled Events Management resolved the issue.
Steps For Solution
- From the RecTrac main menu, go to Scheduled Events Management.
- Highlight the Offload Receipt Creation scheduled event.
- Click Run Event Now.
After confirming the event has run, return to the Household Documents/Waiver History tab of a household and attempt to view their waiver. The waiver should display without error.