Expired passes showing as 'Active' status in RecTrac 3.1 Purchase History
Problem
Can you tell me why in Purchase History a pass will be expired but say 'Active' in its status?
I have a household whose Purchase History shows Active passes, but the expiration date has passed. I went to check to see if they were able to sign in with the pass, it came up as expired and then changed it in their Purchase History. Why doesn't it change automatically?
Solution
The Pass Snap Shot program handles this.
The Pass Snap Shot program calculates the number of pass memberships for each Pass Code and updates the pass membership status. The program compares the pass membership expiration date to the Posting Date (Additional Criteria group). If a pass's expiration date is less than the Posting Date, then the program changes the status of that to 'Expired.' Additional options allow you to suspend or revoke a member's pass in the event a balance is due.
Ideally this program should be run once and then Scheduled to run on a daily basis after that. VSI recommends scheduling this program to run sometime between midnight and whenever your facilities open. Its function is to record the number of active, expired, lost, revoked, suspended, future, and cancelled memberships you have for the current date and update the Pass status, if applicable. Use the 'i' and '?' Help icons for field definitions and other information, if needed.
Note: The PM Member Count Report (Pass Setup Report VSI - PM Member Count Report Output) provides an output of Pass statuses based on this program. VSI recommends Scheduling the PM Member Count Report to run on daily basis, approximately 15 minutes after the Pass Member Snap Shot program.