Drawer Not Popping, Despite Following ARLO Setup Instructions
RecTrac 3.1.10.16.01
Table of Contents
Problem
I followed the setup instructions outlined in this knowledgebase article and the drawer still will not pop.
Solution
Sometimes the Antivirus software causes problems with the new ARLO smart drawers. To address, turn off your Antivirus and then test the drawer.
Steps For Solution
- Work with your IT administrator to temporarily remove your Antivirus on the workstation connected to the smart drawer.
- Test the drawer pop feature.
- If the drawer pops, work with your IT administrator to add the necessary exception added to your Antivirus software.