RecChat: CardConnect Hosted Payment Page v2 - 10/17/2019
Episode Summary
In this episode of RecChat our host Zach Malloch is joined by Support Analyst, Mike Cianci and Director of Municipal Support Services, Cullen Barber to discuss the transition of the Hosted Payments Page (HPP) from version 1 to version 2 for CardConnect customers.
Recording
Transcript
Zach Malloch 0:00
Welcome, RecChat, RecChatters, we have Mike Cianci here today. He's one of our support analysts. And he's been doing a lot of the actual conversion process with people and Cullen Barber, He's our director of municipal support services and all sorts of other things, we had to kind of cut down titles for people because we just have a lot of expensive domains that we use. So the topic today is CardConnect. And we're talking about the conversion to the HPP V2. What do those letters mean Mike?
Mike Cianci 0:31
It's hosted payment page version two. Previously, there was the hosted payment page version one, well hosted payment page version one used to was RSA encryption key, and now uses an actual customized hosted payment page. So a little bit different than it previously was. This should provide some additional security and customization options. Okay, yeah. Pretty excited. So Cullen, basically, what's the scope that we're talking about here? What's the impact we're
Cullen Barber 1:00
trying to? Yeah, so this applies to 10.3, and 3.1 customers. So basically, in CardConnect, is sunsetting, retiring HPP, version one, and they're moving ahead to the version two. So they've asked all their partners, including VSI, to help transition the mutual customers over to this new interface. And as Mike said, primarily for VSI customers. It's proof security and some customization options. There's other things built in, but really not probably for VSI customers that they might say.
Zach Malloch 1:32
So this is kind of a broader scope and improvement of what they're trying to do that hits everybody that could possibly use CardConnect. But for our customers, the involvement is pretty much just shifting over this payment.
Cullen Barber 1:43
Correct, right, Yep.
Zach Malloch 1:45
All right. So we kind of talked about it at the top of the session, but Mike, who needs to do this conversion.
So the people that need to do this conversion, or people that use WebTrac, and have CardConnect as their credit card gateway, these people that have you know, haven't switched from the hosted payment page version one to hosted payment page, version two would need to, you know, schedule something with Cullen, and then one of the techs here would provide assistance and switching from the first payment page to the second, if you know, it's generally a quick thing takes 20 to 30 minutes, on average, and we generally blast right through So
Okay. And so calling, they're generally we're just asking people to reach out to us and schedule some time, and we'll walk them through it?
Cullen Barber 2:31
There's a couple of components. The first thing is CardConnect has to generate a new URL for this hosted payment page version two for each customer, and their ecommerce, merchant ID account. So they have told us that they generate all of them. By mid September this year, they did. So each customer should have received an email from them would have come from corecommerce.com and not from CardConnect. And that has the credentials to log in to do the configuration. So once we have had that the customer has that we can schedule time with somebody like Mike or another VSI rep and get them to deliver. So the 3.1 customers, it's pretty quick, because it's not a heavy lift for for our customers or for us, the 10/3 customers is a few more Asterix next to that a little more involvement, they actually have to move to the new 10.3z01 version, right, so they have to go to the next build, the next build. And with with that comes a new version of progress for 10.3 users, so little more time commitment to heavier lifts, we would need it involved, there would be more downtime. So it's a couple of different kind of sessions with a schedule and plan for each customer.
Zach Malloch 3:46
Okay, so for 10.3 users effectively, if you're not on 10.3z01, you know that you need to update. And that's part of it. For 3.1 users what's the easiest way if they're not sure if maybe someone has already done this or if they were kind of around August when they established their account? Is there a simple way to find out if they're on the first or the second version?
So by going to your credit card profile, or easier even than that is to go to a management system management profile assignments, take a look at your www user and look for that credit card profile attached to that user. Within there, it should give you the option to switch between hosted payment page version one and two. In the E commerce settings. If you don't see this, you're probably not on the version that allows this you need to be on version 3.1.09.02 If you are on this version, and you do see that if you're on hosted payment page version two, you've probably already done this and you're in the clear, you're on hosted payment page version one you should reach out we'll schedule something.
So 3.1.09.02 or newer,
Mike Cianci 4:49
or newer, yes
Zach Malloch 4:50
Newer version, the new 3.1.10. that just came out and you're fine. And when you are doing this, it's not just as easy as changing it from one to the other, you really need to send a few other things off,
for sure. So the first things first, you'd want to make sure that you're on 3.1.09.02 or greater. On top of that, you would need an email sent to you by CardConnect. Like Cullen said, this generally comes from the or it does come from core commerce, you'll see that it gives you a sign in gateway link, which is customized generally to the user, it'll then give you a user and a password. With this, you'll click on it, it'll be different than your cardpointe credentials, it'll bring you to a different website, it's the hosted payment page, version two Setup page. And within there, we'd be able to make changes. So as long as you have that email, you're on the correct version, we can make the change. On top of that, we generally ask that you have a credit card and a household. And we have the ability to test those after the change. So we'd like to make the change. And then we'd like to test and just make sure that the changes we made actually work. So we're going to WebTrac, process a transaction, and then we'll try to refund that transaction through RecTrac just to make sure the whole process works.
And Mike, I think you actually have an example.
Mike Cianci 6:07
I do. So with CardConnect, we've been receiving a few emails, they do like to send out a generic email, that generic email, you know, generally people see that and they think that it's their HPP v2 credentials, I've got a copy of a some credentials from one of our customers where I've, you know, artfully edited it to where you can't see where it's from. But uh, I'll hop into here, let me click on my slideshow. This is what it should look like, you'll see that the emails coming from I don't know, if they can see my mouse, can they?
Zach Malloch 6:43
Yes.
Mike Cianci 6:43
You'll see that it comes from this core commerce up here. It doesn't look like the fanciest email or sometimes people even just blow right by it not being aware that it is your hosted payment version two credentials. But you will have a customized login URL, you can see right here, it's you know, the area that I blocked out would be generally your, it would be something specific to you. And then it would be secure payments, you know, the rest of the URL, and then your username equals, that'll bring you right to where you need to sign in with your username prefilled in, then you just pop in your password, but this is what we're looking for. If you don't have an email that looks like this, you probably don't have your credentials.
Cullen Barber 7:25
A lot of people getting confused with the regular card pointe emails, which are a little fancier, they actually have HTML, they're nicer kind of looking email.
Zach Malloch 7:33
So it's very common that people run into this confusion.
Now if they can't find it, or they don't see it, or if maybe they don't think they actually received it, what would be the steps to ...
Sure. So these emails generally get sent to I'd like to say the person in charge of finance, it'd be who's ever you know, the admin on your account for your CardConnect account. For us, it's generally not too bad, we have a good working relationship with CardConnect to where we as techs here can generally call in with a merchant ID or you know, some valid information, we can get those credentials generated pretty quickly. But it is nice that we have those, they're ready for us, when we begin that process. It will take a little bit extra time, if we then have to call CardConnect and work with them to get those credentials probably not generated. As Colin said, they're probably ready. It's just you know, digging them out and getting them sent back over.
Okay. Doesn't sound too painful.
Mike Cianci 8:26
It's not not too painful.
Zach Malloch 8:28
That's good. So we were talking a lot about what we have to do. But there's also kind of a timeframe on this. Right. So come on, what's that?
Cullen Barber 8:36
Yeah. So currently, the deadline to switch is November 11 of this year, we are actively asking cardconnect to maybe push that extension a little further. We've had a pretty good response from customers to get this scheduled. But we're still really not comfortable with where we're at with the scheduling. There's also been a couple items for 10.3 customers, semi related but more related to z01 that have held up their migration a little bit. So we've asked them to extend. So we're hopefully we'll they're gonna hear back this week, early next week on on that if it's going to be extended and if so what the date would be.
Zach Malloch 9:16
Okay, so and if we do hear back about that, and we'll send a targeted
Cullen Barber 9:20
Yeah message, everybody that is using cardconnect through the VSI
Zach Malloch 9:24
Okay, that's brilliant. So, Mike, you're talking about the the conversion and there's a couple of pieces to kind of be ready for to have these things together. What does it actually look like when you're doing a conversion? How long would people expect to not be able to take transactions? What's the impact of business?
Sure, we've been telling people you know, between like 10 and 20 minutes, it can sometimes be a little bit more, it can sometimes be a little bit less. The changeover process generally moves pretty quickly. I'd like to say that most of the time is probably spent and testing the setup and making sure that everything works correctly. At this point. The techs here have gotten pretty quick at doing these, as most of them have done, you know, a handful and are pretty comfortable with them.
Cullen Barber 10:05
And it just affects WebTrac payments. So it does not affect RecTrac payments, you keep WebTrac online, if you want it to. It's just, it could be a period of time, like Mike said, where you'd want to suspend payments for a few minutes, just as you make that transition and get a chance to test it. So very agree. No. So RecTrac stays up, no problem, keep taking payments, you can actually keep WebTrac online. It's just the WebTrac payment portion needing to suspend.
Zach Malloch 10:34
Okay? So you've got what you need. You've got everything kind of configured in a Mike, I think you had a slideshow on this was kind of like your, your checklist, like what to know that you need to have.
But I think we're just gonna get to that.
Mike Cianci 10:54
Oh, there we go. So you do that. Thank you Cullen.
Zach Malloch 10:58
Alright, well, actually, let's stop on that page where you are right now.
Mike Cianci 11:00
Sure.
Zach Malloch 11:01
That is where you would go in your credit code card profile. So if you're taking payments on WebTrac, if you go to your credit card profile for your web user, and it says hosted payments page, v2, which you have highlighted right there, then theoretically, they're, they're fine, they're okay to go,
yep, should be all set. Within the hosted payment page version 2 setup portal. When you sign into there, there is an area, I had it on the last slide right here, where you're given a pay link, this pay link is customized to you. So within this pay link, we can then take that and bring it over and pop it into the new payment URL within the payment URL. That is where you know, it uses that instead of a generic one, which used to be in there, which all the VSI customers had, we now use these more specific to you payment URLs.
And that's probably the main reason you can't just straight up go through switch at HPP v2 and then go because you don't have anything to fill in that URL. Okay, that makes sense. All right. And then then you actually do your conversion, I you you scheduled time with one of the VSI techs like Mike and you get the credentials, you start going through the process and configure it. What do people look for after they've done the conversion? What's some common stuff to be aware of?
So one thing that we may have forgotten to mention is with the increased customization, we do add generally asked if people would like to add a logo to their payment page. This is something which they now allow, it comes stock with a CardConnect logo. But if you provide a logo, I believe it's a 320 pixels by 42. You bring that in with you, we can generally upload that and that'll add to the payment page. But as far as your question as to what should we be looking out for? There's a few things that we've noticed that have been coming up, there's been an issue with the return to website button, this return to website button after you process your transaction, what happens is it'll bring you to the payment page where it'll tell you that your payments been finalized. And then there is a return to website button which you need to click which will direct you back to web track. If this button is not clicked, these transactions will go through on CardConnect but won't go through and RecTrac. We've been trying to, you know, work with this by adding HTML, bolding font be asking people to you know, make sure they click the button at the end of the transaction every step of the way.
Cullen Barber 13:26
And to add to that we've had quite a bit of response on this subject from our customers. And we've reached out to card connect. And they are actually right now in the middle of changing the code to allow that to be an optional screen. So hoping in the next few weeks, it's actually been through their development cycle. It's going through their QA testing now, where our customers have the option to toggle that on or off to say yes, return kind of button appear or no just automatically redirect back. Okay, so I think our customers gonna want to automatically redirect. That's what they're used to.
Zach Malloch 14:00
Yeah. And so just a little bit of context here. The so CardConnect, this is kind of their their scope is being a bigger provider than for Parks and Recreation industries. And so having that return to website button for the other customers that they serve is not a big deal. But for our customers. Obviously, it's kind of an extra step that is kind of losing the response back to us.
Cullen Barber 14:22
Exactly right.
Zach Malloch 14:24
So I mean, that's that's what I've heard is being one of the the main issues that has maybe slowed people to adopting this kind of trying to balance the asking for the change asking for the extension to the deadline. And doing all of this trying to get answers to both those things before November 11. It's exciting. So
Mike Cianci 14:47
One other thing which we've been on the lookout for as people have been getting a let's see, web hook emails. It's an email indicating that you may have a bad web hook or that you know your session ID He may not be pulled over. These are emails that you get after something may have gone through to CardConnect, but hasn't gone through and RecTrac. But it actually has gone through and been paid for in CardConnect, it actually is going through and being paid for it and RecTrac. What the email is, is notification that it's the records are being rebuilt and RecTrac, which is kind of nice. It's looking to make sure that something that has gone through in RecTrac is actually going through, errr that has gone through and web errr that has gone through in CardConnect actually goes through in WebTrac, and RecTrac. So it's nice that we do get those emails notifying us. But with an increase in those emails are being notified that you know, the web hook is having an issue or a session IDs having an issue, they can be scary. But you know, they shouldn't really be anything that are too much of a concern at this point.
Zach Malloch 15:50
And those emails aren't really saying that there's a problem, because there's a piece of our code that's going in and solving those issues already. And I think you mentioned that there's a there's a task already out there to suppress those
Cullen Barber 16:02
there is yeah, it's since the transactions really are complete, least complete enough to finish the RecTrac side and the CardConnect side, we're going to build in an option to suppress that. So maybe it's something you keep on when you first switch over just to get a feel for the new interface. And if there are other issues, maybe but once once you're established with the interface, most people would probably want to turn it off and not see those.
Zach Malloch 16:29
Make sense. And so Mike, you said that you could customize some of the HTML also. And right now it sounds like you're mainly using that to draw more attention to the necessity of returning to the payment page. But is there other stuff that you've seen people do that with?
Mike Cianci 16:45
Not that I've seen, but so what I've been doing is I'll take this HTML right here. And there's another portion of HTML. And you can see at the bottom here, in this payment info, I'll put some HTML in there, I generally like to, you know, make some portions and make it red. So you can see right here on the payment accepted page, you'll see that I've said, you know, your credit card has been authorized, you must click the Return to website button for your purchase to be finalized. So you know, I tried to make that pop a little bit by adding in some red HTML that you know, will stick out. And hopefully those people recognize that that button, something that needs to be clicked. Beyond that they do offer, if you see at the top, the Custom CSS, I mean, I'm pointing but I'm sure you guys can't see the Custom CSS tab, you can contact CardConnect, you can get into some heavy customization with these payment pages. But that would be something you'd want to reach out to CardConnect. And they will help you do that. We can definitely help with the movement of fields, potentially adding in a little bit of custom HTML, but that is, you know, on the setup portion, and then if you really wanted to get I don't want to say crazy with the customization, but a little bit, you know, more in depth, you'd want to reach out to CardConnect, and they wouldn't be able to assist
Zach Malloch 17:57
so they can pimp your payment page.
Mike Cianci 17:58
That is correct.
Zach Malloch 17:59
Much like MySpace
Mike Cianci 18:00
Oh, yes.
Zach Malloch 18:01
Very good. Okay. Well, I think we've got through a fair amount of what we're trying to, to talk about. And was there anything else that we had missed that you guys wanted to address? or?
Cullen Barber 18:14
Those the main points? Yeah.
Zach Malloch 18:17
Okay. So this could end up being a much faster version of RecChat, because it is a very specific topic to a very targeted audience. It's a really clear message. But if there are questions that are coming through, we'd invite any of our panelists that have been monitoring throughout the presentation throughout the broadcast to feed those over to us. And we'll see what we start talking about. Are we charging for the conversion at all? That's a question that just came through.
Cullen Barber 18:50
No, good question. So we especially if you're on, you know, current 3.1 really is just a scheduling piece for us. And as Mike mentioned, 20 or 30 minutes, no, no problem. No, no fees. Even for 10.3 customers that need to upgrade to z01. We're not charging. We're assisting with people that go to z01. The only time we might consider is if during the process for 10.3 customer to move to a different whole new set of servers, if you're migrating servers along with going to z01. That falls under the Server migration
Zach Malloch 19:26
bigger scope?
Cullen Barber 19:27
Bigger Scope. Yeah. But other than that, no, we're we'll help you update your RecTrac. And we'll help transition with no fee, no cost,
Zach Malloch 19:34
and what's the best path for people to schedule that time?
Cullen Barber 19:38
Yeah, the best path is to simply email support@vermontsystems.com. And just say you're interested in moving to the new hosted payment page for card connects, and we'll get in touch and schedule a time and date that works for both of us.
Zach Malloch 19:52
Okay, that's great. And then half an hour after you have your scheduled call and you're ready to go
Cullen Barber 19:58
ready to go. So yeah, yes.
Zach Malloch 20:00
Okay, let's see. There is a question asking if we can see the v2 payment page. And I guess there's, we would have to actually go to a customer's Live account and try to process something to see exactly what that looks like. And we're going to try to grab a screenshot earlier today, but we didn't get a chance to do that. Maybe we could try to find somewhere to ...
Cullen Barber 20:22
Can we include it in the FAQ.
Zach Malloch 20:23
Yeah,
Cullen Barber 20:24
response maybe?
Zach Malloch 20:24
So at the end of this session, anything that's asked in the question and answer, if we address it during the broadcast, or if we don't, we'll answer them. And we'll get a document together. So when we post this video in the Support Portal tomorrow, there will also be an FAQ document that goes with that. And with that, we'll have support from vermontsystems.com. We'll see if we can get a screenshot of the payment page v2 the standard configuration.
Mike Cianci 20:48
I might have something...
Zach Malloch 20:51
So you're holding out on us there Mike. So we do have some people saying that they're glad to hear that there's, there's something in the works to potentially get away from that redirect you to hit that button. That seems like the biggest pain point for most people.
Cullen Barber 21:07
Yeah, it's just, it's not something that was there before, it's not something we see on a lot of web sites these that I visited. So it's really been a little resistance. And you know, it's a change, and maybe not a change for the better in some cases. So that, you know, so CardConnect seemed very open to changing it in they are in the middle of doing it. So the next few days or a week or so will have something.
Zach Malloch 21:31
So if anybody believes in the power of group consciousness, send your thoughts to making that happen for everybody. We do have a question asking what the benefits would be to change to CardConnect? So I guess I'm not sure exactly who's asking this question. If you're on ETS, or if you're on PlugnPay. I don't know if we're directing people on a particular path these days, as far as which provider we would recommend is, if it's working for you, then I think that it's probably pretty good to stick with that. But yeah.
Cullen Barber 22:03
And I think, you know, CardConnect has, you know, some integrated options for all the EMV chip reading. We've also got some mobile devices that can be used in integrated with RecTrac. Maybe some of the other ones don't have that.
Zach Malloch 22:21
So actually, about that piece. Sorry, Mike, I'll get back to you. But the they they can take credit cards without using Vic. So that's kind of a big,
Cullen Barber 22:30
Yeah! For 3.1. Yeah, for 3.1 they have bolt, they called bolt readers, which are Ethernet devices. So you don't need that for those to run those. So there's
Zach Malloch 22:40
The mobile option you're talking about is actually a Wi-Fi reader.
Cullen Barber 22:43
Right, right. Correct. Yeah,
Zach Malloch 22:44
So that just gets on Wi-Fi and then you could use it with an iPad
Cullen Barber 22:48
Yup so you could use it at a remote location or if you have access on a golf course or beverage cart, or a new farmers market or things like that are out on the field for league scheduling. There's some use cases to have out in the field without needing a direct Ethernet connection.
Zach Malloch 23:04
Okay, so the mobile option the the hardware the the the EMV, the chip piece of that. So that's kind of where it CardConnect is leading a little bit right now. And the mobile option is exclusive right now to CardConnect.
Cullen Barber 23:17
Yeah, at least that integrated. Okay, so ETS has some options, but they're not necessarily integrated with RecTrac at this time.
Zach Malloch 23:25
Okay. All right. See, what else do we have some questions and other thumbs up about redirect changes. And let's see if we have any other questions coming in. If somebody is switching from CardConnect to PlugnPay will the v2 already be in place
Cullen Barber 23:45
So they are on PlugnPay and they're go into CardConnect? Yeah, so essentially since around the first of August of this year, CardConnect has only been issuing posted payment page version 2 accounts. Okay. So if they were they're just getting on boarded with Cardconnect. Now, their account will be the HPP v2 so just as part of the process setup process that will be included. So you don't have to schedule anything separate. It's just the regular setup of CardConnect at that point, so
Zach Malloch 24:11
Okay, so and if you're either converting or if you are a brand new customer, so anything that's getting you new into CardConnects domain, you're being set up with the news
Cullen Barber 24:21
Correct! Any new merchant IDs coming through them or any of your current Mercedes tagged to the CardConnect will be on HPP v2 for E commerce.
Zach Malloch 24:29
Okay. So going back to that basically the if you're on that v1 if you go to your credit card profile and you've been on CardConnect for a little while and it says v1 you won't be able to right now unless we get an extension you won't be able to actually take credit cards when you when October or November 11 comes by,
Cullen Barber 24:51
correct for WebTrac
Zach Malloch 24:52
for just WebTrac right and it's actually going to be a it's not even going to be like you know you can't take payments here, but when they go to take the payment, it will be what a page not found error?
Cullen Barber 25:04
We are assuming Yeah, we're not sure what's going to happen. But from sounds like those actual servers would be, basically, mothballed would be shut down. So probably we get an error message or a patron would.
Zach Malloch 25:16
Okay, yeah, so definitely want to get that done beforehand. Let's see. So we had another question, do you need to do this just for the WebTrac IDs, or in some buildings, anything else affected by this
Cullen Barber 25:31
really just WebTrac. And I'm sure if you've had anybody that's done installment billing,
Mike Cianci 25:36
I have had one customer do installment billing, they link that installment billing to their www user. And then they allow for the updating of credit cards on the web. And they also allow for, like signing up for installment billing. I don't know if that was absolutely necessary. Just because CardConnect uses the universal token, which is good between meds. So we just did it because CardConnect, sent them credentials for their installment billing. And just figured it'd be safe to set it up. But I think we could have removed the installment billing profile, or installment billing merchant ID from the web account, and then still would have been able to take them into the ecomm account and process. But you know, just for, you know, ease sake and safety sake, we set it up.
Zach Malloch 26:21
So I think you dipped a little bit into tech speak there. So mids would be merchant IDs, yep. E commerce, e commerce,
Mike Cianci 26:31
e commerce,
Zach Malloch 26:32
the universal token. So that's kind of an interesting part, right. So that basically means if you use CardConnect for installment billing, or use it in person, and Rectrac or use it on the web, it's kind of that same ID that's tying you back to your credit card number. CardConnect is keeping on file. So if you update your account, even though you're using the E commerce account for installment billing, it'll get to the right merchant ID for the installment billing process. Right. Okay. So that's, that's pretty easy to do.
Mike Cianci 27:02
Yep.
Zach Malloch 27:03
Let's see. So we had another question to come up. Somebody received an email from CardConnect for WebTrac. And for installment billing, does that mean that you'll need to do it for both of those things? And it sounds like maybe safer possibly to do that. But it seems like it'll probably
Mike Cianci 27:21
it was just something. So generally, we've only been seeing them for EComm. That was something you know, I just kind of dealt with off the cuff as it came up, it might be something we probably have a conversation here about and then come up with, you know, a nice way of dealing with that. But I think you know, it'd be safe to set it up. But as long as you know, like, that's how you're set up isn't RecTrac with your profile assignments, having two different credit card merchant IDs linked to your web user. But I mean, I think you would be fine with one and then processing with them. Universal token, you'd be okay. Sure.
Zach Malloch 27:52
So maybe we'll get the definite answer from that, to that and the document for tomorrow.
Mike Cianci 27:57
For sure!
Zach Malloch 27:57
To figure that part out. Okay. All right. We are getting close to the end of this version of RecChat. If there are some questions that are coming in, we will certainly continue to answer those. If anybody doesn't need to go or leave. We will be recording this. It's already being recorded. We'll edit it real quick to cut off the any trailing piece at the beginning, even though that was pretty exciting conversation between us to begin with. But we'll get that posted by tomorrow. And okay, so there is email, there was just some other questions coming in a little bit more conversation back and forth between participants. And that's great that people are helping each other out. That's awesome. Yeah, so I think we're getting close to the end. So somebody did ask if they can wait for the upgrade until the redirect piece is fixed. And I guess that that all depends on whether the update or whether the
Cullen Barber 28:58
deadline does get pushed, right.
Zach Malloch 28:59
Yeah. So right now, if the deadline stays in place, and you're waiting for the redirect piece to be available, there's a possibility you won't be able to take payments in that interim piece.
Cullen Barber 29:12
Yeah, probably a recommendation would be to go ahead and schedule it. We can do you know, most of the setup now, and just not turn it on?
Mike Cianci 29:21
Yeah, it's like 98% of it, we can do and then all you'd have to do is switch it from v1 to v2 and change your payment URL. So we can do 98% of it and then leave it at v1 and then just switch it to v2 right beforehand. Again, you know that probably be best if we got it done beforehand, instead of waiting till the end.
Zach Malloch 29:42
So you basically have it queued up and ready to go. And you're just kind of holding off and pulling the trigger. For example. Just see if we can get that one redirect
Cullen Barber 29:49
that does somebody else remember to make sure they do the final piece.
Zach Malloch 29:54
Quick Change there. All right. Okay, well, I think that We've got a lot of questions answered here. Hopefully this was useful to everybody that was involved, we will be coming back with that document posted tomorrow along with the recording of this session. And another kind of treat coming for this next week, we will be live from the symposium. So if anybody has been to the symposium before, you get to see kind of what our new environment is, we're going to be hosting it at a different place. And if you don't know what the symposium is, it could be interesting to see that we're going to kind of tie it in with the RecChat Lab and EDU to give people an idea of what we've been doing when we're not doing rec chat stuff in this studio.
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