RecChat: Elevate - 06/29/2023
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Have you heard about Elevate? Our Elevate service allows our team to work with your users to eliminate knowledge gaps and make sure you're getting the most out of RecTrac. We work with your team to audit your current database and identify critical areas that will deliver the most value to your department and patrons. During this process, we'll help to create and implement a training schedule to ensure that your team has the RecTrac tools to be successful.
Zach Malloch 0:08
And welcome to RecChat today we have we just decided invite all of implementation over here to talk about a new option in our continuing to training capabilities called elevate. So I don't know, raise your hand if you wish that you knew a little bit more about RecTrac. This is a solution to use. Yeah, exactly. Me too. But we all come together and we make this work. So we already have a question. So I will use that as a cue to use the q&a Button down at the bottom if you do have questions, and we will pose those to our fine implementation folks here. To answer Eddie's question, am I a dork? Because I love theme song. Absolutely not, that just means that you have good taste. So we'll go ahead and clear that answer. And I'll go ahead and pass it over to Brian. Brian is our manager of implementation. And I believe that elevate is a little bit of your brainchild, or at least, what you're bringing up into the world. So tell us a bit more about Elevate, if you would.
Brian Hatch 1:07
Thanks, Zach. And thanks, everybody, for joining today, I'm going to share my Screen here, really excited to be able to share this topic with you and talk about the details around it. I'm hoping just to paint a picture about the service itself, and hopefully the benefits it can bring to your organization. And then I'm gonna have Erik and Ryan, jump into just some of the real world examples that we have accomplished to date with customers. And again, get a little bit of a background first. So let me share here, let me know when you can see my Screen.
Zach Malloch 1:44
We can see it
Brian Hatch 1:45
perfect. Okay, in case anybody's wondering, this guy just signed up for elevate. So that's why he's so happy. But we launched a service back in January. So a little over six, almost six months here, and a lot of positive feedback. This basically just formalizes a lot of things we've always done with our remote trainings. Basically, hopefully, it gives you a little bit more out of our time together, we've kind of structured it. So our team works with over hundreds of probably hundreds of customers over the course of the year, on all sorts different types of projects and accomplish, you know, different goals that everybody has. But some customers are unfortunately coming to us, I'm really at a point of frustration, where they're dealing with different issues, really common one is the key RecTrac user, or admin has left the organization or maybe it's transitioning to a different role in the organization. And now everybody else is kind of left trying to fill the gaps and learn the ropes and you know, handle that transition. And the meantime, a lot of times the issues are kind of coming in both internally from staff and externally from customers. So when things aren't getting dressed in a timely fashion, right, there's that stress. And there's other things, there's other versions of that story and life kind of happens. But it always kind of pains me because when I have that conversation with folks, if we could have just been inserted into the equation a little bit sooner, we feel like a lot of those things would just not be problems at all. When people come to us with a list of issues and things that they want to address. I mean, very often we're addressing larger lists, and we're really high percentage of issues that we're able to resolve or offer really good workarounds to kind of minimize the impact. So if you're ever just applying, if you ever feel like you're stuck out there, just reach out, and we want to obviously get you guys to help that you need.
Brian Hatch 3:33
So that's kind of where elevate we feel like it's going to be playing a role for folks is, if we're there kind of from the beginning, you know, partnering with you guys to kind of accomplish things and avoid those types of issues. That's, that's really what what this is all about. So I think everybody can kind of relate to this scenario where you're doing more of a more advanced setup, we're working through some issues, you can really spend a lot of time spinning your tires. And eventually, you'll probably get to the end goal. But if if we could be again inserted that equation, we can probably, you know, in an hour to accomplish twice as much. And hopefully you can get you to a better spot than you would have been. So just just getting involved in that process is one of the things that we think this is this is bringing to the table. One of the key differences between kind of our standard remote training and elevate is just the way we kind of handle the the fee piece of it again, it gets rolled into your annual maintenance cycle. So it's upfront. And basically that's something you can budget for obviously, but then it removes I feel like the psychological barrier to you know, scheduling those sessions with someone from our team. Right now the standard remote sessions that we do are kind of pay as you go, which is nice. only paying for what you use, but the lot of times we find ourselves saying hey, what's accomplish all these different things with customers, we agree on a quote and then we kind of start going through that process. We knock off some of the higher priority items. And then ultimately, the engagement kind It drops off. And I think it's part of that, that psychological factor of knowing that there's there's dollars and cents with with each session. So by having Elevate, we feel like that kind of removes it actually encourages the use of the time. So you're actually we're here to help, you know, problems big and small. And we're really just, I can want to be a part of the process with you guys.
Brian Hatch 5:19
There are actually two different tiers to elevate. So they're really the same as far as our approach, we go through the same process. And we're kind of tackling the same types of issues listed here, the standard is just 10 hours versus the premium, which is 20. Both give you a pretty significant discount, I believe it comes to about one, the hourly rate breaks down 232 with standard, versus I think it's 126 with the premium. So that's down from our standard $175 rate, which is what we have today. So that alone, that's a pretty big benefit right there. If you do the math on a 20 hour tear, it's you're saving close to $1,000. So obviously a pretty big benefit for the folks that utilize phone trainings, in general on an annual basis. Again, that follows your annual maintenance cycles, whether that's your fiscal year or the calendar year. So if you were to start the new year, you'd have that use that time between January and December. The if you're kind of off cycle, and you're thinking, hey, I'm on calendar year, but I'd like to sign up today, you can kind of have the option we can either, say based on all you're trying to accomplish, let's go with the full tear. And we'll use that between now and the end of the year. Or we have the option to prorate. So if that makes more sense between you for what you have that you want to accomplish and what we've worked through. Maybe we prorate you know if you signed up today and give you, you know go with half the hours for for example. So we still treat new projects just in general as kind of a separate bucket. So if you were to sign up for, for PayTrac, as example, I think we quote two to four hours typically for new PayTrac customers. And we still treat that as a separate bucket could be No, that's the process it would take to kind of get everybody on board with that. And we don't really want to steal away from the all the different things we've already set out to accomplish with Elevate. So that's just kind of how we handle that process. But the two big takeaways, I guess I'll leave you with this point is the freedom to be able to use the time as needed to have us there and have us help out in any way we can, is really what elevate it feel like gives you along with that, again, that big discounted rate, which is significant. So I'm going to kind of pause here at this point and kick it over to Erik. And just I'll stop sharing here, Erik, and let you talk a little bit more about the process and some of what you've you've seen with your experiences with this.
Erik Schmokel 7:41
Yeah. Awesome. All right. Thanks, Brian. Let me get my Screen shared here. So I have a fancy graphic here as well. We'll get that up for everybody to take a quick look at so. Yeah, so elevate customers, right, somebody signing up for elevate the first time the initial process kind of happens with the sales folks getting the initial quoting and all that kind of stuff taken care of. But once the project is established, they are essentially getting handed over to implementations team just like you would for any other project. So once we have your project established, we get you scheduled with a discovery call session first. I do a lot of the discovery call sessions myself. So if you're a new elevate customer, I will probably be talking to you and your admin team very soon. On the discovery call, we walk through the Elevate worksheet, which is just a simple spreadsheet that we created to get organized with the training hours that you've purchased. Some customers come in with a clear list made through their own internal calls and discussions with their users. Some are more interested in us pitching ideas to them about how the system cleanup should work and what those best practices are. Some things that happen during the first session zero are establishing priorities, creating a plan for each session, breaking down items into manageable chunks of training time, and getting an order established to schedule those trainings, including kind of the all important question of who's the right audience to be involved in each of those.
Erik Schmokel 9:06
We do actually do our scheduled session scheduling through Calendly, which is just a great tool for figuring out mutual available hours that work for both parties. And the meetings are hosted through zoom just like the RecChat is today. So everyone's familiar with the way that we've been doing those road trainings here over the last several years. At any point the customer you guys can can ask for another discovery session with me or anyone else on the implementation team that you've kind of grown fond of during your process. Just in case the list of items needs been exhausted or if we need to replan sessions to change focus to new priority items that may come up on your list. After that kind of initial discovery call, you get assigned an implementation team member or maybe multiple team members depending on the topics that you've planned out and our availability. So we try to group anything that requires prior knowledge together so we don't have to waste time catching up on previous sessions. There are some standards loan topics that we have individual expertise on, or that can easily be done without any background. So those might be easier to split up and have multiple people involved in teaching and training on those items.
Erik Schmokel 10:12
Some of the most common elevate sessions revolve around audits and cleanup. Audit sessions generally involve us asking you a lot of questions. As we go through different areas in the system, things like users and profiles, activities, facilities, or other modules of items that you sell, or WebTrac is another great example of things that we are often asked to audit here. The goal just being to understand what has been set up in your system, what you know about that setup, and what problems we foresee and can work to correct based on diving into those topics. On the other hand, the other popular session Type here is cleanup sessions. And those are generally purging, deleting and archiving stuff that users probably couldn't be too scared to do alone. And rightfully so. There's a lot of things you can mess up if you don't know what you're doing in those areas. Hence, the more recent change to RecTrac Locking purges, for example, behind remote systems access codes. So as long as the right decision makers are in attendance and those types of meetings, we can get RecTrac data cleaned up, give users the confidence to maintain that going forward. A great example I did recently purged over 1.5 million records from a long term customers database, which was a huge benefit to their admin team. And their users noticed improvements in loading things like purchase history and look up areas and global sales and running their reports. So has the potential to do a lot more than just make admins happy there. I'm actually going to turn it over to Ryan since Ryan's been doing a lot of Elevate sessions as well. Ryan, what have you been doing with your elevate sessions that you can highlight for us here?
Ryan Mitchell 11:57
Yeah, thanks, Erik. Yeah, I'll share my Screen here, I've got a little doc as well. So this one here. So like Erik mentioned, some of the common topics that that we'll be dealing with on these elevate sessions, a lot of those kinds of review topics, audit, you know, customizing things, trying to make things as simple and easy as possible for you and your staff is kind of the main goal. And you know, a lot of you guys have been around, you know, customers for a long time. So maybe the person that originally set you up isn't even there anymore. And you don't know exactly why they did what they did. That kind of thing is pretty common, as well. So we have, again, the tools to help you out with that on all those different pieces of the puzzle, RecTrac puzzle. So some kind of quick little, little hits. Here, we've got some module review, System Review Type of stuff. So again, setting up best practices for different kinds of items, fee and rule changes, which is pretty common as well, maybe you have, you know, a lot of prompted fees, facilities, or whatever it is, we can choose to automate a lot of those things as well try to help with the processing speed of things in that nature, simplifying, you know, the setup and the use end user experience. So he's is on that end of the module, the item side of things, customizing screens, as well as also very common, maybe not used as much in in the real life scenario, they are in your databases, but something again, that can really help simplify the management experience of adding a new item focusing on specific fields that you guys need to focus on. And, you know, certain fields that you don't, as there are a number of fields in there RecTrac screens, as you well know.
Ryan Mitchell 13:57
So those ones, the module items side of things, and Erik had mentioned the system side of things. So going through kind of a database audit, I had a customer recently, that had an internal audit and realize that a number of their staff members had far more access in RecTrac than they should have had based on their their job role, their job title. So going through those cleaning up user groups, cleaning up Menus, permissions, all that good stuff to help lock it down and make sure people are only getting access to what they need to have access to. So that part and then also on your customer facing side. This is one that's going to be probably pretty big for some customers, there's a new push there to get the WebTrac side of things all updated to the new user interface. Towards the end of this year, I think that old legacy version will be will be getting retired. So something that definitely people will want to take note of and again something we can help you out with here on the the elevator Questions. If you are already on the new user interface, we can obviously help you out in other regards, as well as Screen design over there, menu design, just general splash page work, stuff like that. So again, trying to optimize trying to, you know, make this system most efficient for you and your customers. And another big one that I think Brian might have touched on as well, automations. So I kind of mentioned, automating fees, you know, having those set up based on whatever criteria that you need to help that transaction run faster, we can also do that with reports, which is very, very common and very useful.
Ryan Mitchell 15:35
So you don't have to, you've been logged into RecTrac at all, you just get your reports email that a certain time of day, you know, once every day, once a week, once a month, whatever that schedule might be. So there's a few of these and then we get into kind of the detailed version of the part I focused on first there the module level kind of item review. So this one really gets into the weeds, I won't go through each bullet point here. But as you can see, there's a lot of different pieces that are involved in each of your different items. So again, trying to make the process as a whole year all through all five of these steps, trying to make sure those are all as efficient and easy to accomplish for you guys as possible. So those ones are kind of the main topics that we usually focus on. And then from there, Brian had also mentioned, you know, on a new feature that you might want to add there. So certain features are free and included in the system, things like RecTrac forms is a very popular one moving forward here. Now I can do a lot of different things with that. So we can help introduce those new features for a new product, such as a new module, or PayTrac, switching over to a new credit card solution, those ones come with built in training hours, so that'll be taken care of in that project. But if you then wanted to help create some custom documentations, new RecTrac lab, for example, is one of the new options there. So Brian is going to talk about there that next as well. But just to kind of point out that some of those will be separate from Elevate. But again, we're here to help all the way through the process. So whatever that happens to be if it is a new product, and again, you want some educational topics on that, that will be included as well. So yeah, I'll ship it back over to Brian there. If you want to talk about the new education options.
Brian Hatch 17:33
Sure, with everything that we're describing, and maybe this is all kind of, you know, ideas that we put down, and we think we're right, but we're obviously driven by you, right when we do these, we introduced the Elevate spreadsheets and things like that. What do you guys, I mean, it's a conversation, right? We're figuring out hopefully, what your priorities are and where you think we should be spending our time. And, and obviously, we're working in what we think works in the mix as well. So just wanted to drop that in there. But I'll share out my Screen if you want to stop there. Let's see. So the last thing we want to kind of highlight is see, we've had a lot of discussions in the last couple of months about again, how can we tailor elevate to basically give you a little bit more value? And where are the gaps that we feel like we're not still hitting with with with everything that we offer today, right. So when it comes to resources, we obviously have the new help juice program they can do all the online searching for for our KB's, there's, I think close to 100 Different Fast Track videos that are out there that cover a wide range of topics. So there's a lot of great resources that we have. But they again, they are all kind of generic right there they're covering, you know, there are default screens and processes that may or may not apply. So one place that we've heard a lot of feedback on from customers is having kind of custom tailored educational resources. And we wanted to kind of give a little bit of a sneak peek of what that could look like. So I'm logged in to RecTrac. Right now my main Screen. If I go to the sport icon on the left, we have our current RecTrac Labs, I'm going to launch that and open up in a new tab.
Brian Hatch 19:12
So for everybody if they weren't aware that we have our standard RecTrac Lab videos, so if I was to open that up, these cover all the basics for kind of processing and daily processing and navigation. So this is a great intro for any new staff that you have starting them out in the RecTrac lab. These are very highly high quality, well done resources that we think everybody could use this kind of a step one when it comes to RecTrac. But again, they are generic, right? They're covering kind of the basics, and they're not showing your data and your information. So if I've bounced back to the main Screen of the lab, one thing we feel like we could help Phil here underneath we can help Phil is with again, customized resources and we Build out a couple examples of what we think you could work and again, this is something we kind of want to get your feet back on and see what what you think makes the most sense. But we created a course in here for reporting and for management. Again, this is just to kind of highlight what this functionality could look like. But if I jumped into the reporting, one just to kind of highlight this, so we can customize a course with different lessons. And then this one, I think this kind of covers the functionality. And here we have actually three different lessons in here. Under the reporting one, I just picked three reports that I feel like are maybe the most common that we typically kind of review with customers.
Brian Hatch 20:30
So their financial report, the GL cash Journal report, the activity roster and a sales report for the Point Of Sale side of things. So in this could be as many as you need. But just to highlight what this can offer you is on the scroll down in here, this can all be customized, it can be your logo and your information, obviously, that can display. But ultimately, I feel like there's going to be kind of two main options you could go with or combination of two, there is it could just be a video resource, right. So this is just a screenshare video that we created on the GL interface, specifically in one database, right with a customized menu options screens, the whole nine yards going through the actual GL selections and criteria that you would not want your staff to actually pick. So again, very tailored to your database covering scenarios that you feel as important. So that's the part that we've heard from folks that really, that's the one place that it's it sometimes is a challenge to get created on your own, a lot of people have created their own resources, but it's a place that we've heard people struggling a little bit. And then below that we have an option truly create a guide, if you want to do more screenshot style, step by step version of a guide rather than a video.
Brian Hatch 21:41
So a couple different options that really, it could encompass anything it'd be, our vision is kind of take the most popular things that either people struggle with, or that we feel like they get tripped up on those types of things. And maybe that's a good starting point to starting to Build out some resources. But we will basically help you through that process, either creating them for you, or if you want to create them. And then we could help to kind of work through the process of getting that uploaded and published for you guys directly in the lab. So that way it's centralized. It can help, you know, reduce all the things like the onboarding time for new employees and, and hopefully cut down on and maybe issues that you struggle with. So this is just another idea that we we've kind of been thinking through and talking about for the last couple of months, that we're kind of at the point now where we really are looking for feedback and to basically do this with some of our elevate customers today just to kind of refine it a little bit more and and see what value we can we can help with on this front. And that's really where we're at today is we're kind of at the point where we kind of want more feedback from everybody, the current elevate customers and customers that are maybe interested in and they want more information. That's where really where we want to have that conversation with you. Any feedback you guys have that we could help introduce more value into this. We want to we want to have those conversations and talk with and you can always email myself or talk to anybody on our team. My email is BrianH@Vermontsystems.com. And we'll we'll share all these resources and all this information with you guys, obviously after the RecChat as well. And I haven't been watching the q&a section of this. So I'm not sure what
Zach Malloch 23:18
we are clear of questions at the moment, which might mean that either everybody's overwhelmed with the awesomeness of Elevate, or you just did an incredible job of explaining absolutely everything that's possible. But I guess this would be the point to invite that feedback. If anybody has any initial reactions or thoughts, they can please put it into the q&a area. I know going back to my time with implementation, a lot of times when we set people up, they are just trying to get everything in the database get up and running as fast as they can and as efficiently as they can. And unfortunately, that means that we often run into situations where we're skipping pieces that might be kind of quality of life, things that are nice down the road, but then you get busy using the system and you never come back to it. And so just having that option to have all the time available. And not have to go through necessarily and make a purchase request every time you need an hour of training because I think Brian was mentioning kind of the psychological piece about using the time if you already have it, versus requesting the time and knowing that that's you're kind of on the clock, not needing to really go through and do a separate PO for everything. We did get a question here. So for clarification, Casey is wondering, is this the 10 or 20 hours? Are those consecutive hours that have to be in the same week? Or what's the what's the distribution of those hours?
Brian Hatch 24:37
Within the I guess the billing cycles within the year that for the billing cycle is when we'd be using those time or using that time?
Zach Malloch 24:45
Yeah, so theoretically, you do the 10 hours you can do an hour a month except for the last two are. split it up as many as much as you want.
Brian Hatch 24:52
Erik Schmokel 24:53
I'll throw out an example here just just since I do a lot of the scheduling for it. But often customers aren't looking to make a huge dent they're kind of normal weekly schedules. So something as simple as picking a day to do an hour, you know, in a week or something like that and spreading it out over the course of several months has been pretty common.
Zach Malloch 25:09
Yeah. And we've got a couple more questions coming in. First of all, Pam, just to saying that it's an incredible job of explaining elevate. So thank you guys. Very nice. Nicely done. Jamie is saying that we have subscribed but haven't started the process yet, but they're very much looking forward to it. Joyce has a question. Is this something we can sign up for one year and then not renew the second year?
Brian Hatch 25:34
Yep. Yeah, you'd have the option. I mean, it's set up to auto renew, assuming we continue down the road. We start with number in year one. But ultimately, if you felt like after year one that we accomplished everything we need to do, you'd have the option to opt out.
Zach Malloch 25:47
Absolutely. Joyce is also asking is the discovery call part of the 10 to 20 hours?
Brian Hatch 25:56
I can't remember Erik's been doing most of those. I don't know. I think we've been treating that separately.
Erik Schmokel 26:00
Yeah, the discovery call is included with both packages. And technically as many discovery calls as you want to kind of go through your items list. It doesn't cost you any training hours, though. That's always complimentary.
Zach Malloch 26:14
And Stefania is asking, I think this is or saying I think this is great. And also asking, is there a limit to how many users from the organization that can be in on the Elevate sessions?
Brian Hatch 26:26
No, no limit. Just like we use zooms all it can, I don't think there's any limit that they have and invite as many people as you want, we actually can record the sessions themselves. That's always something we offer. So that could actually be a resource on its own, above and beyond the other things we talked about.
Zach Malloch 26:42
Let's see, David is asking, how do we know if we need to optimize our Vermont systems solution? I have kind of a cheeky answer that's basically answering that question. You could probably use a little optimization. But I mean, I guess that's part of the discovery call piece is just doing initial just like broad strokes kind of consideration about what you're doing right now and what you might like to be doing and how we might be able to suggest you could do things easier, more efficiently.
Brian Hatch 27:09
I think everybody's everybody's in a different position, right? Like everything's running great and smooth. It is a question, I guess we could we could talk through and give you guys some ideas and shoot you some resources to think about. But a lot of times, it's there's scenarios, right? Where it just makes more set, you know, there's some, some issues, and you've gotten some feedback from staff that things need to be cleaned up or addressed. And they tend to kind of Build naturally, unfortunately, over time, but it's a conversation we can help you have and figure out.
Zach Malloch 27:39
And let's see. So Tom has a really good question, I think you'll have a great answer for Brian, is this strictly to make our RecTrac systems more efficient? Or is this also a training tool for new staff as well.
Brian Hatch 27:51
All the above, right, like we're here to help, obviously, is one of the things we want to help make RecTrac more efficient, and automate, and all those different things we've kind of already talked about. But ultimately, if you have some new staff that you feel like that would be the value to you, then we're here to we're here to help, right, if that makes sense to either train with work with them specifically, or again, maybe even just on that resource side of things, and we help you create some resources to make that an easier and easier step in the future.
Zach Malloch 28:22
Very good points. Pam is saying that she might have missed it. But she was curious what the Elevate yearly fees were for the 10 and the 20 breakdown.
Brian Hatch 28:31
It is, oh my she back up, I always like to double check. So the tape gave you the hourly rates earlier with a breakdown for the hourly but 1320 for the 10 hour package and 2520 for the 20 hour package.
Zach Malloch 28:47
So you get a little bit of a break on the per hour rate if you go the the 20 hours. And both of those are significantly less per hour than the 175 kind of pay as you go rate that we get.
Brian Hatch 28:58
Zach Malloch 29:00
Mary is asking when staff turnover occurs and no one knows or remembers why things were set up the way that they were how do you determine what direction to go with the changes?
Brian Hatch 29:11
That's a great great question.
Zach Malloch 29:14
Is is trying to really figure out sorry, Brian, you don't want to take your stage?
Brian Hatch 29:20
No, it's literally that's the question we get all the time, I think right? It's what Erik and Ryan would say is it kind of goes back to like the discovery phase and the audit piece and we've shared a couple visuals with you but it's sometimes the audit piece is kind of step one and we go through it. We see what needs to be addressed. There's sometimes they're easier things to spot and others but as you kind of talk through a process or a topic and you show up you know what's what you're currently doing or how things are currently set up. We were obviously asking probing questions as we go through the process. And we figure it out as a pretty quickly as we go through that back and forth to see what really makes sense or what maybe something made Since originally and now it needs to be changed, there's all sorts of kind of, I guess, factors in that discussion.
Erik Schmokel 30:05
A lot of reverse engineering, right, we have to kind of make, we have to ask the questions about, we'll tell you exactly what something does when we see the way that it's set up. And then we're going to ask you is that the way that you expect that to work or want that to work. And that generally leads to a well, though, actually, this is the way that we think it's supposed to work. And that's usually where the changes occur.
Zach Malloch 30:24
And you know, from my own experience, with a couple of audits from before the education department and all that was one of my favorite things is trying to understand the puzzle that is RecTrac. And where if I make a change on this piece, it's going to affect this one over here and making sure that if this is really important to you, that we change this part the right way, so that we're not affecting this negatively. And that's kind of where our expertise or deep knowledge of how the database works. And our experience with setting up all sorts of customers and all sorts of different ways kind of comes into play and helps us with that reverse engineering that Erik was talking about. Sandy has a very good question, what is the typical timeframe from a decision to sign up for Elevate, and then beginning the first and various sessions,
Brian Hatch 31:10
it's very quick turnaround. As of today, we would probably schedule the discovery call within just a estimate within a week, it could be sooner if needed. And as soon as we do the discovery call, we feel like makes sense. We know what we're starting with as far as our next step or next topic, we could schedule that out kind of as soon as we are available. So within a week or two, I guess would be the estimate as of today, unless we needed it move even faster.
Zach Malloch 31:33
And then Sylvia has another good one. They are specifically in the process of adding MainTrac. And they're wondering if that would be a good time to audit the current system? Or would it make more sense to do the MainTrac install and then do a whole system wide evaluation,
Brian Hatch 31:52
I don't think they're in within the system there. The pieces that MainTrac uses versus RecTrac are kind of segmented. So I don't think there's any reason to wait or any benefit to waiting on that I would say I would move forward with with the audit now. And then MainTrac will just be kind of the pieces of MainTrac will be in the mix. As that piece gets added on.
Zach Malloch 32:14
In just so I'm going to add something in here. And you know, tell me, I'm wrong if I am but my thought is also if you're doing the audit, you might be consolidating certain things, maybe you created too many facilities before and there are some that you just never use, and the facilities are part of one interface and domain tracks. So by simplifying that list, you would before you start MainTrac, you would end up with MainTrac being a little bit more simple and straightforward to set up potentially. Absolutely right.
Ryan Mitchell 32:41
Yeah, even with the user groups, you're gonna be adding some new MainTrac users, user groups, you know, want to consolidate those as well. Some of those rec ones aren't getting used either helps out with Profile assignments and stuff like that, too.
Zach Malloch 32:55
And I think I would be in line saying here that one of our main goals is essentially simplifying and streamlining the database. So if we do the process of simplifying and streamlining the database before you get new people coming in to start using the database, there's less training, you don't have to then teach these new people what the changes were compared to when you first started. So that might be another vote in the audit before adding. Follow me actually. Okay. Well, I think we did a pretty good job of answering those questions. There's nothing else coming in right now. And we are just a little bit past our half hour timeframe. You know, if anything else does come in, if anybody has any suggestions or a wish list Type of thing, like can we do this on elevate once again, Brian, your BRIANH@Vermontsystems.com. And he can help out getting you to the right person for anything. And if you just know that you want Elevate, then sales@Vermontsystems would be a great place to go for that as well. And I think we're going to go ahead and wrap that up now unless anybody has any final thoughts that they want to share.
Brian Hatch 34:04
I appreciate everybody's time today.
Erik Schmokel 34:07
Thank you, Zach and Bret, for hosting and having us on. We host a lot of these kinds of meetings and trainings ourselves. So it's nice to be guests every once in a while on somebody else's production.
Zach Malloch 34:17
That's really nice not to have to be the only one talking. So yeah, I'm happy to see you guys as well. I'm sure everybody else likes a little bit of break for me too. So we'll leave that there. And I think we're going to be inviting these guys back a little bit later in the year for another session about some more training options. But until that point, thank you all for joining. I'll mirror Brian's sentiment there. And Bret I think we're ready to take it in.
Bret Alarcon 34:43
Alright, thanks everyone.