Table of Contents
Episode Summary
In this episode, our host Bret Alarcon is joined by EDU Manager Zach Malloch to discuss Lottery Enrollments from the Waitlist. Zach walks through management setup steps, running the Lottery Spin program, and enrolling from the waitlist tab in Global Sales.
Recording
Transcript
Bret Alarcon 0:08
hello and welcome to this edition of RecChat. I'm your host Bret Alarcon. So today, Zack is here to talk about weightless and lottery enrollments. So we'll be talking kind of the point where how we can give your patrons a fair chance of getting what they want. And kind of some examples of you know how to accomplish this. So before we start, if you have any questions, please ask them in the little q&a section. We also have Julia here to help us out with the questions. And if you have a question will get answered for you. And if you have a comment, you can use that little comment Button down at the bottom. Leave a comment and we'd like to hear from you. So with that, how you doing today, Zack?
Zach Malloch 0:51
I'm pretty good. Bret, I have one question for you. Are you feeling lucky?
Bret Alarcon 0:56
Right? Yes.
Zach Malloch 0:57
Yeah, so we're going to talk about lottery enrollments today. And the nice thing about this lottery is it's a lottery that people have a much better chance of winning, potentially than most lotteries that you run into out there. So yeah, as Brett said, please leave any questions for us in the q&a. Or if you have any comments, add it to the chat. And we'll try to get to those kind of a quick session, because we're going to be talking about both the lottery enrollments and wait lists which can be integrated together, but you can also use the waitlist completely by themselves. Probably most people have a bit of an idea of how those work, but we'll be covering them anyway. So without any further ado, let's go ahead and share my Screen and we'll start talking about this. Alright, so to do a lot of enrollments, we need to configure our activity for these first, in the settings to configure an activity for lottery enrollment, or on the section level. So these are down in the bar. Actually, you know what, let's roll it back. Let's talk about why we would want to do lottery enrollments first. And I've got this little guy saw up here. This image or something similar to it has been kind of popular in the past few years when, like people talk about social justice things, but it also works to kind of just at least set the stage for lottery enrollments where it's a way to kind of provide a little bit more of a fair experience to customers. Well, it's kind of twofold. One is it gives a more fair experience to your customers. You know, like when you have one registration date, everything opens at the same time. And everybody just jumps on their computer and starts registering, it assumes that everybody can get to a computer and start registering. And that assumes that people have a computer at home that their job allows for them to get onto a computer and do all these registrations at the exact moment that things start. And if they don't too bad, so sad, you have an opportunity to get into these classes. So you know, it is equal, as in everybody has the same opportunity. It nobody gets preferential treatment as far as getting to register early. But it's not necessarily equitable, because you don't know that everybody has at the same level of access to everything. So lottery tries to go a little bit more to the second piece. And it takes the the ability to kind of be there at that exact moment at that exact date and time out of the equation for still getting a chance at least to get into that class. And I know that we have kind of made a little bit of a big deal of the new features the WebTrac virtual waiting room. So this is kind of the flip side of the lottery enrollments is they were originally kind of developed to reduce the huge Press of registrations all trying to happen at exactly the same time. Anybody that's been in parks and recreation industry for a while probably remembers the days where you have lines stretching around the block, people with their packets of information just waiting to get in first come first serve and trying to register.
Zach Malloch 3:55
So what lottery does is it allows you to let people start registering early. And basically, when you turn this into a lottery only registration, they're not getting into the class, when they register, they're getting a number that gives them a chance to get into that class. That number doesn't matter. It's not visible to them. It's completely randomly assigned. But it it means that they're basically on kind of a pre waitlist, you can think of it for the class, they don't know for sure that they're getting in, they don't know for sure that they're not getting in. But you can start registration, you could allow registrations to go for three or four days or a week or two weeks before you actually make the spin to decide who actually gets into the class. And so theoretically, that gives people the opportunity if they have to go to the library to get to a computer if they need to come in person and drop off paperwork, do the registration in person. Or if they you know, if they can't do that, or they have their own computer, they just can't do it during working hours. It gives people more of an even opportunity to get in it also spreads that huge Press of registrations that might all try to happen exactly. am on September 1, over the course of a week or so, where there's not necessarily that Press, there's no benefit to registering before somebody else when you're doing the lottery spin. So those are the reasons that you might want to do a lottery spin. So that being said, if you decide that you do want to do a lottery enrollment, under miscellaneous settings under the section, all we have to do is switch the registration option to lotto only. And then we would potentially want to change up our fees. And this is when we would use the fee Type of lottery. So I think that's right over here. Lottery enrollment. So you can have the exact same fee for both purchase and lottery enrollment, if you want everybody to pay kind of in full to get on to the waitlist or the lottery list, or you could turn off purchase, you make this just the lottery piece. And maybe it's only a portion, maybe it's $5, to prove that somebody's really, they're serious about getting in the class, but then this $5, when you run it, they would get the $5 given back to them as either house would credit or refund finance. Or that $5 credit would go towards their actual registration fee, whatever that ends up having happening to the so if you set up your activity for lotto only, and then you set up your fee to be lottery enrollment, when people register, they're going to be registering and getting that lottery number.
Zach Malloch 6:25
So I am getting charged whatever fees actually say lottery enrollment. So you're going through you're doing this for like I said, you know, a week or a couple of days before the actual registration date. And then when you're done with those registrations, you go to your lottery spin, spell that right, right here. And so then you put in your range of activities sections, the enrollment dates that you want to include for. So theoretically, this would be the first day that you're allowing people to start doing the lottery enrollments to the last day, you're letting them do that, theoretically, the day that you're running the spin, you can filter it. So you're only, let's say doing this for residents. First, you're giving some resident priority to get into the classes. You know, of course, when you start to do these things, when you're filtering and giving certain people preference, that does take away a bit from the egalitarian element of the process. But you know, people wanted that option. So we gave you that option. You only have to refund options, you can do refund apply or refund finance. So if you are collecting lottery fees, and people don't get in, then we're going to give them a refund for the classes that they don't get into. And you can either just default with that and house credit, or they'll get a refund finance, then you can run a report and the finance department can start cutting checks for people, we have the option of automatically changing the activity. So once the lottery spin runs, assuming there's still spots in that class, it switches over to be regular registration. And then at that point from that point forward, it is first come first serve. And then you have a little bit more control over exactly who you're recording these run refunds. As far as how those transactions are actually recorded in the system, do an email receipts to an override enrollment warnings. So this would be your limitations. If you want to go beyond what the the overrides are skip rule checking during the spin. So this will make the spin work significantly faster. This is kind of assuming that you were checking rules during the lottery enrollments. And so you don't need to recheck the rules when you're doing the spin. So it's definitely a performance improvement makes things go a lot faster, especially if you're doing it for a lot of different sections. And then this piece is it's a very, very specific, I'll leave it to you guys to kind of read the inline help about it and see if that would apply to you if you want to do lottery enrollments. But the basic logic that happens behind this is that you know, so anybody that doesn't get in a class, we're going to refund them the money, anybody that does get in the class, we're going to take the lottery fees, the difference between the lottery fee and then the purchase price is going to be the remaining balance people have on their household after the spin happens. So we also have this process called First Choice enrollments. And we have something called buddy links that kind of apply through that process. And actually, while I'm talking about this, I'm going to show you that if we go to inline help, we have all this help about how the lottery spin itself works. We also have a topic document that talks exactly about how the lottery process works itself. So if you need some backup documentation, it's right there in line and you can get it very easily.
Zach Malloch 9:33
So the buddy links is kind of what I was talking here. And so if we had a family with three children, we want to make sure that they're in the same swim lessons. We're trying to pick the same days of the week for the sections we want them to get into. I registered Jimmy into class number one, or level one I registered Jane into class level three and then maybe I registered Timmy into class level five. And we choose the same day of the week if we're linking them As buddies to each other, basically all three have to get into their classes. Otherwise, it will take all three of them out of whatever classes they got into, you know, if transportation is an issue, if you can only get over there one day a week, and you want to bring all of them at the same time, then it makes sense to kind of use something like this. But for those of you that are paying close attention to how this works, it actually does make it less likely to get in because you're kind of dependent on all three of them getting into their classes. So it's kind of like all or nothing. If any one of the three doesn't get in, then none of them will get in. But you can see, there's also a couple of options where, like, you know, so this was, this is where we kind of tie over to the waitlist, so anybody that doesn't get in can be put onto the waitlist of the class, if there's not a waitlist, or if there's not enough room on the waitlist, and they'll just basically be canceled out of it. So hopefully that all makes sense. Certainly asking questions, if you have any.
Zach Malloch 10:56
You can also do second and third choices. So when you're doing a lot of enrollment, you might say, well, I want to go to swim lessons level one on Monday, my second choice is going to be swim lessons level one on Wednesday. And my third choice would be swim lessons level one on Friday. So then it will try to get you into the first choice. If your full or your lottery number doesn't come into that class, then you go to the second, then you go to the third, so on and so forth. It's all pretty self explanatory. And I'm going to assume based on the lack of questions coming in right now that this is all making sense to people, please let me know if I'm wrong about that. Okay, realize I'm talking kind of quickly, I had a little bit of extra coffee before this, because I was feeling a little bit tired. And I might have overdone it. But no such thing. We had that discussion to certain people are more sensitive to coffee than other people, I think. All right, so then the other piece is going to be waitlist. So you run this whole process, you get everybody enrolled in the classes. And then you have people on the waitlist or you're just doing regular registrations, and you have people you get to a class that's full and you tell the customer Well, this class is full, but we do have a waitlist available, if anybody cancels, will contact you. And so in the activity, this is actually kind of a special area where we have it might actually be at the activity level rather than here or is it on the core Screen? Just the waitlist override. Bret, am I can you think off the top of your head? Is the waitlist message on there the activity itself?
Zach Malloch 12:43
Must must be? Yeah, I think it Yeah, so there's your waitlist comment. So basically your weightless comment or the individual terms and conditions to let people know what they can expect as a result of being on the waitlist. Usually you'll try to say something like waitlist is first come first serve the first person to go in the waitlist will be contacted, you'll be given X number of hours to respond. If you don't respond, then we'll go to the next person, so on and so forth down the line. So like whatever your individual policy is for waitlist, you can specify it right in here actually think I saw a question popped.
Bret Alarcon 13:19
Yeah, question did Caitlin Morgan wants to know, can the lottery be spun more than one time, for example, we close the registration, spin the lottery for the programs, and then reopen registration for low enrollment programs and the spin again at a later time.
Zach Malloch 13:33
Yes, you can. So the lottery will always try to fill the remaining space in the class. However, in that situation, you I mean, you could certainly open it back up and then run it as another lottery spend. Most of the time, however, people will be using this option to change it to normal only after the spin. So you might have had low enrollment of those classes. So you still have space, but then you make it first come first serve after this whole process goes and then you know just whoever comes in, gets the next spot until it's full, or until you start putting people onto the waitlist. So but but yeah, so you can run it multiple times. And in fact, if you were going to, like give residents the preference and you run it first for residents, then you very specifically would want to run it a second time for non residents, and then they'll get the remaining spots in that class. So it can only really work one time for each individual person. So if somebody is has a lottery number for the class, they're on the lottery list, you spin it, and then they get enrolled, they will not be considered like so anybody that has their spot won't be potentially losing their spot. If you do run it again. They're kind of it's almost like a cruel for anybody that does that once something has been this has been accrued. It has that flag turned on and it's kind of going through is the system knows that it's been run so it doesn't have to do it again for that particular person. But good question. So yes on the activity is where you can put your comments the specific terms and conditions what people can expect to happen if they get onto the waitlist. And then on the activity section, we have, of course, our waitlist count. So how many people do you want to have on the waitlist at any given time.
Zach Malloch 15:21
Now we can allow waitlist for multiple modules, you can have it for facilities, if the facility you want on a particular date and time is booked, you can put yourself on the waitlist and be notified if somebody cancels from that facility. I think it also can work for Rental items, just a couple of different items in different modules that that it works for. But basically, the way that the waitlist works is exactly like a regular registration, except you're not in the class, you're dependent on somebody else cancelling, or for maybe the instructor to say, and I think we could take a few more, let's open it up and put a couple people on the waitlist in there. Now there is something in the daily processing Profile that allows non waitlist registrations, I think that's the name of the Toggle might be something slightly different. Let me just find that here real quick. Catch my breath while we are doing this. Let's see, I think so we can search the waitlist for cancellations. So basically, this would just give the clerk a notification that you know that there is a cancellation and that there is somebody on the waitlist. So if they're in charge of the waitlist, or if you want your clerks to be able to do this, when somebody cancels, they can kind of go immediately to the person's name that came up and enroll them into the class. Or at least contact them to see if they still want to get into the class or maybe you're weightless policies that you will automatically enroll them in the class and make their fees due and then somebody has 24 hours to pay those fees due after they've been contacted. But then though they're enrolled, otherwise, they'll be canceled too. And then you go to the next person on the waitlist. Maybe it's under miscellaneous.
Zach Malloch 17:07
Yes, allow non-waitlist enrollments. So as soon as you have somebody on the waitlist, you kind of have to enroll them even if another spot. So if we did, if we had this Toggle turned on to allow non waitlist enrollments, as soon as you cancel that makes that actually makes the spot available for somebody else. So somebody could be on the web, notice that there's an available spot in that class register for it, and the people in the waitlist are still on the waitlist. So you were not actually following or potentially you weren't following following your own policies. I think we used to kind of joking or jokingly refer to this as the mayor's kid Toggle. So if if they come in and they want you to cut the line, you do have the ability of doing that. But normally, if that's turned off, even if you increase the number of spots on that activity, you go to the max count and you move it from 12 to 15, you won't be able to register new people into that class until and unless you have cleared out the waitlist. And speaking of clearing the waitlist. When you go to global sales, this is something that it's actually there's kind of two areas there's waitlist and there's permits, I think permits would make sense to do as another session, but if I skipped my household look up so I'm in global sales, I have no household selected, I'm going to have a waitlist tab in global sales. Scroll over here. There's our waitlist tab. And so this is all modules. I obviously don't use waitlists a ton in my demonstrations. But these happened to be people who are waiting for the same activity and if we scroll over we can see their waitlist order so this person was put on the waitlist first, even though the same registration the same day of the registration. Theoretically this is the person I should try to register into that class first or at least contact first and then this is the person that I would contact second. Now if I decide that I do want to enroll them, it automatically puts me into this person's household given me a conflict because there's already too many people there but you see it automatically brings me to their household so I'm there I'm able to jump onto the roster. So Maureen is asking whether we can mask the waitlist number on the customer waitlist receipt let's double check that
Zach Malloch 19:42
you know off the top of your head Brett by chance,
Bret Alarcon 19:45
trying to think of they
Zach Malloch 19:46
I feel like that's kind of been I feel like the original request was to make sure that the waitlist number oh yeah right here. Sure the waitlist number on the receipt. So this is on your receipt format Profile. If you turn this off, it will not show you what no Number you are on the receipt. If you turn this on, it will show you what number they are on the receipt. So no need to mess with language codes or, or custom formatting. It's just a title directly on the receipt format Profile. But also a good question. Yeah, so let me just double check here. Because I know it's part of facility. I think it's a part of Rental, I actually just went over Rental this morning. With a couple of our lucky new employees, I can't remember. Okay, put ourselves on the waitlist for some inflatable stuff does not look like it, there may be perhaps on the individual Rental item. Probably not a ton of people with this particular burning question in mind. But yeah, allow waitlist is also available for Rental stuff. So if you have a campsite, if you have a boat slip, you can have people say, Well, I would be interested if any spots open up that I want to do that. And actually, that brings up another point here with global sales, we noticed that there are a couple of options when you get onto the waitlist or something. So I in this case, in this case said any section from this category would be acceptable to me or any section of this Type. So it used to be you could only put yourself on the waitlist for the exact item that you're looking for. But this just gives a little bit of a broader kind of scope for somebody to get information for it. To get notified if there is some sort of cancellation that's going on without necessarily having to be waiting for the exact pavilion or the exact boat slip, you could say anything of this Rental class, for example. And then that also potentially ties into email features. So I could potentially have the system automatically send an email when there is a cancellation if there is also a waitlist.
Zach Malloch 21:57
So then that could let somebody know, whoever's in charge of managing your waitlist, or particularly at this class in this class in particular. Only in the case of this particular situation, there is a cancellation and there is somebody on the waitlist for this particular section or anything that matches the section category or whatever. And then we can put in whatever email addresses we want to down here. We can link it to staff if the staff is in here as an instructor or as a coordinator. Yeah, and so it's a ways that RecTrac competive automatically message people based on certain conditions. What am I missing Bret? Question, Coffee? Oh, no, we're good for coffee at the moment. I know that might be blasphemy to some people here, particularly some people on the panel. But yes, as far as I'm concerned, I think I'm at a good point as far as coffee goes for the day. But yeah, that's just a real quick overview of kind of two other areas of the system that we haven't actually had RecChat or virtual symposium about. So I thought it would be worth kind of shining a little bit of light on these options, potentially, it's another tool in some people's tool belts and other something to consider, or at least a little bit more explanation about some toggles that you just ignore all the time. So see if anybody has any closing thoughts, I would definitely invite any other questions coming in. I guess one real quick question. And you know, nobody has to answer this if they don't want to, but maybe you can just put in a real quick I do or we do in the chat. Does anybody in here currently do lottery enrollments? Or maybe you can say, Yeah, we do a lottery we don't do waitlist, or, you know, do people use waitlists pretty extensively? But that's just my curiosities. You don't have to have everybody here. John says they do a little bit. Oregon says they definitely do. And he says not using either at the moment. So I'm curious. Amy, is this something that is intriguing to you? Do you think there's a space for it? Or is this more just curiosity seemed what we're doing here?
Bret Alarcon 24:16
While you wait, for that I can I got a question. Is there a way for someone to go into WebTrac and check what number they are on the waitlist?
Zach Malloch 24:26
Whoo. Thanks for
Bret Alarcon 24:29
throwing you under the bus.
Zach Malloch 24:33
I totally appreciate that. Let me get into my WebTrac and log in here. I mean, you could definitely reprint a receipt. I was actually having some problem with WebTrac letting me log in earlier. I wonder if that seems like that's resolved. Maybe Yeah. History
Zach Malloch 25:03
Yeah so I mean I you could reprint your receipt potentially and if you have your weightless number on the receipt you could but I don't necessarily know
Bret Alarcon 25:11
nothing under the like the numbers options or anything I
Zach Malloch 25:17
don't know about that balances cancellations changes that occur to
Bret Alarcon 25:25
I was thinking under the My Account section but
Zach Malloch 25:29
remember I think this is just more like updating the details about yeah address the like I'm pretty sure it'd be in here maybe it could be on the household roster but I don't believe it is by default I mean, you could filter to see exactly which classes you're on the lottery or the waitlist for let me turn those on because this is the class that has a couple of people on that waitlist somebody jumped this back several years might take a moment to run but let's see what the report has been emailed. I'm not gonna I don't know that I have an account necessarily. This would probably be the only place and I don't know for sure we can test it or that would be where I would test it. Yeah, Amy said that they got curious about this as a result like the idea of the waitlist at least Jett says they use the waitlist pretty heavily but only a couple of lottery enrollments. So that was a clarifying we'll be using it lightly was Joyce's use waitlist, especially if you're Trips and youth programs whether this Elizabeth sorry, stumbling over syllables. One specific program you do lottery, but you do waitlist for most of our programs. Don't use either, but can see the potential for waitlist from Travis Suzette says use waitlist a lot manually manage lottery enrollments, and he said just use started using waitlist heavily as well as for youth programs as summer, it is a good way to kind of maximize your programs. A lot of times people will see your programs full and then you know, they just leave it. They don't do anything with it. And then if somebody cancels, you're running a less than completely full program. Yeah, so John says they can see they're on the waitlist, but it doesn't show a position. Yes, and that's a good point. The receipt, reprint would not show an updated position, they would only whenever you reprint any receipt, it's only the receipt at the time of registration. So it won't show you that other people have been enrolled necessarily. Gary says they use it for summer camps, but they haven't use lottery yet. Eddie, I'm on the edge of my seat. One thing I noticed with waitlist if you have a big or a by day program, enroll for part of the week then use the waitlist on a day or two when enrolling from the waitlist. Like there's maybe another piece of what you're saying there. While Oh, it messes up the fees. Interesting. I would have you potentially talk to support about that? Or could you talk to support about that so that we can write it up? I don't like when people say it messes up fees, I'd like to have our ability. Okay, you haven't, but you will appreciate that very much. Thank you. Elizabeth said, we sometimes add another another section if you have a lot of people on the waitlist. So that's another really good thing. It shows demand. So not just that the class is full, but it's it's enough demand to potentially run another section. That's a really good use. Yeah, and jet says basically the same thing right after Elizabeth. So right at the same time you guys thinking along the same lines,
Bret Alarcon 28:38
we had one come in. We do not currently use any form of lottery. But I'm very interested in how I might be able to use this for my green market vendors, our vendor participation changes weekly, with about 20% of our vendors would like a better, more fair opportunity for vendors who have been placed on the waitlist they need, we may need to think more om this.
Zach Malloch 29:01
Yeah, and, you know, to some degree, there's the like if the goal is making things equitable, so that everybody has a fair share to it. And you know, it's not just purely Well, I just heard about this, and I'm gonna put myself on every single waitlist I can possibly do as early as possible. But you want to do kind of a lottery thing. You could take everybody's name and put it on an Excel spreadsheet. I don't have any of this on the top of my head. But there's ways to basically do random number or actually, yeah, for anybody that was here on the the virtual symposium, I just did a real quick Google search for random number generator. And you can put everybody on an Excel spreadsheet, give the first number and the last number, do the random number generator and then kind of do your own lottery spin outside of the system if you want to. So, you know, it's a concept that we have built into RecTrac but it's something you can certainly do outside of it too. If you have individual requirements. Like we can't do a lottery for facility. I don't know if you do your green market vendors is like table rentals or anything or if it's an Activity Registration, actually, but that would be a way of kind of using this process outside of the system a little bit.
Bret Alarcon 30:13
Other question from Maureen? Is there a way to run reports on history of waitlisted customers when our class when our classes fill stuff like to know how many were on the waitlist, so they can track interest? If we move them to a new class? Is there a way to run history on the waitlist counts prior to them moving off the waitlist?
Zach Malloch 30:33
That's a good question. I don't have the answer off the top of my head. Maureen. I know that that history is there, but most of our reports are showing like kind of current status and your your status moves from being waitlisted to being enrolled. I mean, you could definitely do like kind of periodic reports that kind of like as of this date, this is what was there. So maybe you don't start doing waitlist enrollments until a certain dates or something like that, and kind of brainstorming here a little bit. History of waitlisted customers. Yeah, I think you'd want to kind of run reports periodically. I know that's not an ideal situation. That's the only thing coming to my mind right now. Brett or Julia, anything coming to your heads?
Bret Alarcon 31:31
Not that I can think of?
Zach Malloch 31:33
Yeah. yeah, it's definitely in the transaction history that ran based on a date range trying to have a registered. Yeah, you'd want to do it before you actually do the registration for sure. As soon as you do the registration, it changes their status. So we can, like if you go deep into the system, we could get like audit trails and find out when people were at different points, but for most of the reports, looking at the current status of who's enrolled versus who's on the waitlist, so I think you'd want to do it periodically to capture that information. But yes, please let us know how that goes. And, you know, if you if you aren't able to find a satisfactory way around that, that certainly sounds like something that we could put into enhancements. So maybe just do a quick support, call and kind of lay out those pieces and see if they have any ideas. I will admit it's been a little while since I've been on support. So I'm not always 100% up to all the tricks that are out there right now. But I do try to keep a little bit of an awareness of it. But yeah, we can always put that in as enhancement. We always like making the system work better for people.
Bret Alarcon 32:51
Yeah, Jut has a message for ashley. We did the lottery externally and use the household Import to add them back to the roster as well for issuing, issuing pass. Issuing passes. We had some to add them back to a roster. Alright. We had some questions that had some. I just, I am just
Zach Malloch 33:15
You want me to take it?
Zach Malloch 33:16
Yeah. The questions done
Zach Malloch 33:18
I had some waiting. Like waiting W E IG H not w at some waiting. So it wasn't a true lottery. And that is why we went external. Yeah, so then Jut is offering Ashley, if you wanted to reach out to him, you could to get a little bit more detail about that. Yeah, so when you're doing lottery it is in RecTrac. Unless you're doing it first for like residents or non residents, or, you know, if you're doing that you can give priority other than that is completely even. So there's no waiting to it. Nobody has a better chance than anybody else. Naturally response. Thanks. She appreciate it. Appreciate it. No, we're all having trouble with words today. All right. Well, we've gone a little bit over. I think that that wraps up the questions. I don't see too many new things coming in. But I really appreciate everybody's feedback right at the end. I'll try to remember to do that in the future. That was actually for me, that was the most interesting part of the session. But yeah, thank you all for joining and for participating. And getting into this. Eddie has, has posted a link. So if anybody wants to just look at the chat, there is a Slack channel for people for customers kind of offer mutual support to everybody. I think there's also potentially a Facebook group. I hope that's not a competitor to you, Eddie, but a couple of ways for customers to help customers out. And yeah, helping your peers. So I tried to keep a look at that. I admit I'm not very good at it. We have a couple other things going on here. err that we're pretty excited to talk to you about pretty soon. So I'll just leave it at that teaser. Say thanks again. And I'll say, Brett, I think we're ready to take it in for a landing. Thank you, Julia. Thank you, Brett for being here. And everybody's participation
Bret Alarcon 35:15
Take care everyone
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