Table of Contents
Episode Summary
In this episode our host Zach Malloch is joined by Technical Consultant, Ross Tenaglia and Senior Support Technician, Michael Cianci to discuss some steps your department can take to get ready for the upcoming pool season. The group touches on the importance of checking your hardware is in working order, updating passes/fees/rules for the upcoming season, and more!
Recording
Transcript
Zach Malloch 0:41
well, that music can only mean one thing. And that's that it's time for rec chatting today. So today, let's RecChat. I am your host, Zach Malloch manager of VSI. edu. And I am joined today by Ross Tenaglia, and Michael Cianci from our support team. And we have Cullen and Bret, who will be manning chat and q&a. So if you have any questions at all throughout any of this, there'll be keeping an eye on those and kind of feeding it to us for this conversation. And speaking Oh, how are you guys today? Ross, how you doing?
Ross Tenaglia 1:11
I'm doing good. went for a walk during my lunch break and get some fresh air? Because closed up house plus allergies. Doesn't make for a good feeling. So there's nice.
Zach Malloch 1:26
Yeah, get some clear air into the lungs. And Mike, how you
Mike Cianci 1:30
doing good. I enjoyed a little bit. It was fitting snow here where I was this morning. So that was pretty nice in the Field out behind the house. I live in a room surrounded by windows. So it was a nice view this morning.
Zach Malloch 1:43
Very good. And Bret, you're taking this social distancing to an extreme out there
Bret Alarcon 1:47
as far away as I can get.
Zach Malloch 1:50
Cullen, how are you today?
Cullen Barber 1:52
Doing great. Thanks. Thanks for having us.
Zach Malloch 1:54
Well, we've got a good group of people here. Looks like we've got 9697 and keep going up. But so the topic of conversation today was going to be about pool season. So obviously the world is a different place now than it was up until very recently. So who knows what exactly that's going to look like. But whether you open for limited capacity, or a little bit of a delayed opening, the steps involved with getting ready for having your pools open and an optimistic world I think they'll probably still happen. We still have the same types of things. And every year. Well, Mike and Ross can speak to this very well, we tend to get a little bit of a backlog, a lot of people want to open their pools at the exact same time. So they dust everything off, pull the tarps off their computers. And after the coughing spell passes, they start to turn them on, and sometimes things don't work anymore. So, Ross, what's, what's your experience been with the pool season Press?
Ross Tenaglia 2:52
Well, certainly since we've had the past year or so our past couple years, we've been kind of emphasizing early start and early setup. And I would say it's been pretty effective. Compared to years that we didn't do that. But yeah, definitely, you know, the key thing, you know, with these computers, is just get it done sooner than later. And also, you know, if direct assistance is needed, just be open scheduling, just because you have to imagine there's hundreds of places and you know, there's only so many of us. So it's quite difficult, you know, everyone needs to do it. And they all want one day. So that's why doing it in advance on your own or if things get dicey. It allows for flexibility before the pools are actually ready to be opened.
Zach Malloch 3:50
And that idea about like if it's going to be dicey, at least then you know that it might be going to be rather than being surprised by it when you're already on kind of a crunch.
Ross Tenaglia 3:59
Yeah, I personally done a Friday before Memorial Day customer called in, nothing was working. It wasn't fun for either of us, just because it was it was a long day. And they were kind of under pressure themselves. So, you know, those are definitely the scenarios that is mutually should be avoided for various reasons.
Zach Malloch 4:24
And, Mike, we were talking a little bit in one of the meetings about this that, you know, maybe at this point with the pools closed with maybe a limited amount of things that you can do, it could be a good time to get into this place. That's what's been sealed off since probably before the whole pandemic thing started. So it shouldn't be a contaminated area and with everybody working from home and enclosed building, maybe somebody can go in and knock some of this out.
Mike Cianci 4:49
I mean, being proactive as possible, like Ross said, is going to do nothing but benefit both you and us. So like getting into one of those places. Like I know most of the rec departments aren't closed down in those locations are closed down. So I would say going into work, if you are still, you know, working, that'd be somewhere where you'd probably not see anyone and you'd have a lot of time, you know, to social distance, you know, from everyone else. Just because you know, getting out there is early as this I'm sure no one's probably around the pools right now so,
Zach Malloch 5:20
and you guys, I'm sure have noticed that actually a bit of a decline in not surprisingly, a little decline in call volume so people can get in, they can get connected with somebody. And we can, like Ross said, with the flexible scheduling, we to have some fairly flexible scheduling right now. So we can plan to be have somebody on the phone with you when you actually go to that site. And Cullen has said that, you know, if we get any calls coming in that, we'll just have the reps, talk to him, and we'll get something scheduled. And we can really kind of plan on a pool date with you guys. So yeah, so we want to talk a couple of things, just some of the real quick, big hits, to take broad strokes and how you can get prepared for things. So Ross starting out, just opening your center, what would you recommend people do to make sure that they're ready to go?
Ross Tenaglia 6:15
Well, the first thing is make sure that computers work and, and make sure everything works independent of RecTrac. So make sure it's hooked up, make sure the hardware is hooked up, make sure all Windows updates are done. Just get those out of the way. So that everything's ruled out, you know, the printers working within Windows, you can do a test print, if you have cameras, cameras, work rule every all that is functional. And then from there, then that's the time you would want to see All right, now let's see if it works in RecTrac. Because doing both at the same time, it can just be huge time sink
Zach Malloch 7:01
and many variables.
Ross Tenaglia 7:03
Yeah, you just want to rule that out. Beforehand, that's always something I recommend. And sometimes some places have the computers on a different location, they're not stored at the pool. I've seen where it would set them up at their office and then move them over, and they work in the office and move them over, they don't work. Just because a lot of the peripherals, especially like the star printers, they use common emulation. So if you don't put it in the same exact USB port, it's going to potentially change and what you thought work isn't working. So it's really best, at least for the hardware, make sure it's set up on site before you move forward with RecTrac
Zach Malloch 7:48
Yeah, so Mike, if somebody was getting in, and then you know, Windows is up, installed some updates looks like it's coming along, getting into RecTrac, what would you kind of suggest then.
Mike Cianci 8:00
So like, like Ross said, I just want to reinforce you know, making sure your hardware and peripherals work. But then, you know, once I got into RecTrac, and you know, my my printers all test for in from windows, and I'm pretty confident that everything's you know, working, I would certainly at least in you know, three One, which I'm more familiar with, I would look at, you know, who's going to be working and looking at their hierarchy, making sure that things are linked accordingly. And that those users are going to be using the profiles that are set up for them. You know, whether it be like Touch POS, or you know, like making sure that the printers are linked accordingly to those people, credit card pin pads, things like that, I would definitely start in Profile assignments and just start there and look at, you know, making sure that each user is set up correctly with a proper hierarchy,
Zach Malloch 8:45
right. So kind of taking into account the changing in seasons, the changing and seasonal staff are the ways that you might have implemented different policies or procedure or maybe it took some time during the pandemic to reevaluate some stuff in RecTrac, clean up some Menus or screens or something like that,
Mike Cianci 9:00
even like those new employees, maybe someone that may have just started, you know, like, with this season, they might not be set up. And they may have a user in RecTrac. But you know, they might not be set up accordingly, like the other users from the previous years.
Zach Malloch 9:14
And actually, it's also a good point, now that we're talking about the seasonal stuff to consider the whole new UI thing. So if you've been getting people kind of used to it in the office, and then, you know, we're having a plan of having a lot of time to kind of work with people during their onboarding, just start to familiarize them with that you might not have as much of that. So if you have people returning from last year, and they're expecting RecTrac to look the exact same as it did last year, and it looks completely different. That could be something you want to account for maybe.
Ross Tenaglia 9:45
Yeah, and that guy notice Cullen made a point in chat. You know, Windows seven is no longer in service. And obviously these computers if they're sitting from last year, good luck. Answer still on Windows seven if they just been shelved. So it's certainly a good time for your organization if you have the license to go to Windows 10, mainly because for especially three one users, the new VIC, sure many of you have heard by now is out. And it only works with Windows 10. So in the new VIC is a lot better in terms of reliability and deployment. So it's a great time to knock out multiple things that need to be done, you know, out at once, so, definitely a good time to get that taken care of as well.
Zach Malloch 10:42
Or if you happen to migrate from 10.3 to 3.1, over the winter, and this is your first year using 3.1 at the pool, it's a good time to make sure everything's up to date and able to take that and get configured there too. Alright, and so we have a question from Scott CRO asking about how to get the new VIC installed. So I think we have some updated topic docs about that. But it's it's pretty straightforward, right? You just
Ross Tenaglia 11:12
Yeah. Yeah, we have a lot of information that we can give, you have to be on the latest version 3.1 point 10.01 has a new VIC, but we're on oh two. So might as well get on oh two that we have out on our FTP site requires no downtime, just right Click Run as admin. And away you go. If you're on an earlier 10 or an o nine version, just be sure to read the pre and post update steps along with it because there are some additional updates that you need to be considerate of. But beyond that, we do have topic talk information that we can send, it's really a handful, I can count on my hand how many steps it takes to deploy the new VIC, and that information will be available. We on our FTP site and on our help online.
Zach Malloch 12:09
Very nice. So I've been joined by our other co host here. And she wanted to ask about test transaction. So I tend to, I think this is one of our Go twos too, especially moving from versions of the software migrating from an older version, like from 10, three to 3.1. Or even from a different system, when you first got RecTrac installed, it's a really good idea to try to do the same sorts of transactions that you're actually going to be doing when people are there. So if you're going to swipe the pass, swipe a pass, we'll refresh your Demo database, make sure it's completely up to date and ready to go. And then do these test transactions there or do a transaction and back it out of your life database if finance is okay with that. And just really make sure that your pops when the door is supposed to pop the receipt printer cuts when it's supposed to cut and the passes are swiping. And they're valid. They've got the right user profiles set up. And you know if your pool passes or a seasonal thing, it's a good time to update the dates on those. So it doesn't say May 31 of 2019 to anything now it says 2020 and just kind of getting all that stuff prepared and ready to go. So setting the scenario painting a picture, if we go to a go to a pool site, and we open the doors and we turn on the computers and not everything is on your percent working. Where would you suggest we go first Ross?
Ross Tenaglia 13:34
well determine which pieces aren't working. And then pretty much everything. hardware wise, that isn't a typical Point Of Sale setup or a past visit setup, we have a pretty concise set up topic doc, they can be retrieved on our portal or requested from attack. Just you know, if you have a start tsp printer, and it's not printing, there's a pretty easy doc on how to set it up. And normally when I whenever I troubleshoot, I just kind of go through the motions as if it is a new install. So make sure the drivers are there and make sure it shows up and just kind of work your way through the process. You know, just kind of breeze over know that piece is already done. And eventually you're going to find the aspect of the setup where it's broken or misconfigured and you'll be able to fix it. And honestly, that can be said for cash drawers. Cameras, US swipers are pretty straightforward and normally just plug and play credit card readers. That's pretty much how VSI text troubleshoot most things. So you know it'd be really no different self servicing yourself or you know, getting a tech online unless it's a crazy issue and even the regular steps don't seem to work
Zach Malloch 14:59
right Definitely in, you know, we talked about one of the best steps is to try to plan this out and get some time with us where you know that if you are going to run into trouble that you have somebody on the other side that will be there ready to work with you. And we kind of talked a little bit about that with regards to a support procedure, because we want to help everybody out. But if everybody calls in, and they need us to help them install every single printer on 15, different workstations, and we have 300 people doing that, that's going to take up all of our resources. So generally speaking, will will very, very happily get on the phone with you and help you get one or two of a particular piece of hardware working and get the workstation configured. And then kind of hopefully send you on your way with that. And of course, we can certainly, quote time if you want from extra training for the seasonal staff that's coming back, or if you have new pieces of hardware that you want to try to configure. If you want to get some more, get a better handle on the way that profiles are configured or something like that, we can definitely get you in touch with sales and get some quotes out for those. But you know, the basic troubleshooting stuff, we're very happy to schedule some time and get somebody on the other side of the phone for you. And, you know, we do want to say that. Going back to Ross's point, you mentioned the Star TSP, we mentioned bolt readers. And actually, Mike has been doing some work on some extra resources for us, for those who want to pull the veil back on your secret project like,
Mike Cianci 16:27
Sure, so I've been working on these videos, which we're calling the Fast Track videos, they will be you know, kind of short one two minute videos, maybe a little longer, maybe a little less longer. But what they're going to do is they'll cover quick installations right now, I've pretty much completed the bolt videos, they cover, you know, setting up a bolt pin pad and making sure that everything's bolted. And then setting up those pin pads and RecTrac and making sure that they work. We're also covering the Star TSP 100, how to get that set up in Windows, and then how to get that set up correctly in RecTrac. These videos are more short and concise. You know, it's not like some of our other videos where it's, you know, a good hour long very in depth video, these videos are much shorter, much more to the point in the offer more like bullet points, but I've been working on those. And we should have those out, you know, in the very near future, they just need a touch of Polish made.
Zach Malloch 17:22
And this is actually going to coincide with another kind of initiative that we're working on. And that, Colin, I don't know if you want to pop on and talk about this at all. But we might have another way of specifically highlighting this but we're getting ready to unveil a chatbot. And initially, that's something that we're planning on having kind of an off hours, if somebody needs help with stuff, we can kind of suggest self help resources. But also potentially some of those resources will be those fast track videos. So if you search for Star TSP, here's three videos that talk about installing Star TSP on Windows, configuring it in RecTrac 10.3, or configuring in RecTrac 3.1.
Cullen Barber 18:03
Yeah, that's, that's right, Zach, we're actually hoping to roll it out tomorrow at some point. The idea is to kind of extend our chat service a little bit right now it's available eight to five, so 8am to 5pm, Monday through Friday, that's Eastern time. So we're hoping to leverage a chat bot to help with some of those after hours. It's, it's kind of similar to using a knowledge base, but it's it's actually a little easier to navigate a little friendlier. So we're hoping for those that like a nice visual to walk them through finding options for help. We're hoping it's a good option for them. And we're going to start after hours with it and then eventually see how the feedback is and maybe we'll start integrating that throughout the day as well.
Mike Cianci 18:49
Thanks for I actually was able to take a look at it earlier today. It's a pretty pretty sharp it's a pretty much like an interactive flowchart. It was a it was very cool.
Zach Malloch 19:02
And our own Joe shivali is kind of heading that charge after taking the reins from Goodwin earlier. Right. So a lot of work put into those things, and hopefully people like it. All right, well, we actually. So we also wanted to mention that. So with the idea of potentially the windows seven downgrade and or deprecation windows 10 upgrades. If you have new computers that are you know, completely fresh out of the box and you need to get those configured and set up. It's going to be kind of the same thing with the regular hardware is that we would try to ask you to do some of the legwork yourself focus on getting one or two of them configured so that you can then carry forth and get them working on your own and continue through and just calling us if you need help with some of those exceptional Type of things. So I think that's most of the points we wanted to hit on initially and we're going to jump into questions Just one moment. But I did want to also point out a another document that we will be sharing. After this, I'm gonna link this right next to where I normally post the recordings. So don't worry about being able to see this right now, it's really just to give you guys an idea that we're going to be sending this. And so it's just a little bit of a checklist to make sure that you've got things up and running. And then if this is a PDF, and you're actually looking at it on your computer, we've got support knowledgebase articles that link to some of the extra topics for those. So hopefully, that'll be a nice little interactive thing that we'll put out there with with this recording. So just wanted to show people that. Now let's jump over to a couple of questions. So Mike, this one might be a little bit more for you. So Chris is asking, we're hoping to allow contactless payment at all of our sites. Is there a specific setup in the credit card Profile to allow near Field communication, NFC payments on a bolted Ingenico IOC touch 250
Mike Cianci 21:05
bolted Ingenico ISC touch 250. Yes, there is I actually feel that this question this morning, I spoke with our credit card developer here. That would be like if I understand correctly, you know, like the tap, you know not where you have to insert it now where you have to slide it. That's I think the NFC, if I understand correctly, and we do have that capability with those bolt readers. Sometimes if you're having issues with it, it you have to point back to like a firmware update with CardConnect. So you may need to get on the phone with them to provide an update to your PIN pad to allow for that. But in RecTrac, it should be the same as you know, the pin pad asking for the card, you know, you go to processing your credit card pay code, you prompt your credit card, pay code, the pin pads ready for the transaction, you should just be able to you know, give it a boop. And then it should take that transaction. But if there if you are having issues and you do have a newer ISC volt 258 should have those capabilities. But you may need to contact CardConnect to get a firmware update to allow for that. So just a heads up there. I actually did feel this question this morning.
Zach Malloch 22:15
Nice. You're prepared with the boop and everything. Yeah, very impressive. All right. So I maybe a little bit more for you, Ross. So Debbie is asking very good question. Do you have to upgrade VIC, for your Point Of Sale hardware to keep working?
Ross Tenaglia 22:33
Ah, so it's kind of a mixed answer for it. At this moment, no. But the old version of VIC, mainly the original one that everyone's familiar with. And compared to the new deployment is being deprecated. Eventually, sooner than later. So if there are any, once we start making actual updates to VIC itself for new hardware integration changes to existing hardware integration, those updates will not go to the Old VIC, they're only moving forward with the new VIC. So it's definitely a thing it will work. But if you're at a time and place where you can do this changeover. Based off of this scenario we're in now, you might not have a better chance than now to take care of it.
Zach Malloch 23:33
Right. Very good answer. Thank you. All right. So I see Stacey asking about that document, we will. So either by the end of the day, tomorrow, for sure. Possibly by the end of the day, today, you'll receive a follow up email from this recording, that will include a link to the RecChat archives, and this document will be linked underneath the recording of this video. So you get to those RecTrac RecChat Chat archives all the way to the very bottom, it'll be one of those items linked right there. So that's where we'll be posting it after this. It will it is actually being made into a knowledge base. If that's done by the time I send out that response. I'll also excuse me include the knowledge base number for that. Randy is asking, is there a topic doc for the Star TSP install? And I believe that there is one
Ross Tenaglia 24:21
there are
Zach Malloch 24:22
Yeah, definitely. And those are just right in RecTrac product help. So if you get into your help and you typed in the Star TSP I think that's pretty much all you need to do and you'll get a couple hits right from there. Kind of want to double check myself or have somebody double checking make sure it's there if you don't mind. Anybody Okay. What was that? Mike?
Mike Cianci 24:46
I think I checked this morning and I was having trouble finding it as well. Like if you go into the Profile and you hit like the roster you're gonna take over but I don't think they're easily accessible through the help and RecTrac
Zach Malloch 24:59
What was your
Ross Tenaglia 25:00
They're not in the help. They're not in the help, but they
Zach Malloch 25:06
are they in the KB?
Ross Tenaglia 25:06
they should be on the portal knowledge base. And I believe, Zack, the form you have has links to the Star TSP for both 10 Three and three, one. So at the conclusion of this video will, Zack will provide how to access those topic Doc's?
Zach Malloch 25:27
So Randy, your answer is yes, there is. And there'll be a link to that in the checklists that we'll be sending out afterwards. You are linking to afterwards. Right? Alright. If you are hosted, do you need to do anything about the VIC updates? Or will that automatically happen Ross?
Ross Tenaglia 25:46
Well, so hosted has already created the profiles for the new VIC they, I forget exactly what they're called. But if you go to Profile Management, you will see a Profile that references VIC Windows Installer. So you would don't have to update or make anything new. And then all you would do is link that Profile to the default level to replace the existing Profile. And then within the Profile settings, you would just go to the VIC installation tab and scroll down past the old method that's normally up top. And you'll have a Button to basically download the executable. And just right Click Run as admin. And pretty much just keep hitting next to install the exe.
Zach Malloch 26:35
All right, thank you very much. Darla is asking, I think this is more to you, Mike. So for the IP 320 volt device. Does that work with the NFC or is that incompatible unit? As far as you know,
Mike Cianci 26:51
when I asked this morning, it was in regards to the ISC 250s, not the IPP. 320s. So I would have to you know, reach back out and maybe get some some have to ask a question on that. I would assume that if the ISC 250 bolt reader, does it then the ITP 320 bolt reader does it. But I can't say for sure that might be a question that are pointed towards CardConnect. Because I think as long as we prompt the pin pad for payment, it should be able to take a payment that way if set up correctly that way. But in regards to their hardware, I would either have to reach out to our credit card developer here and pose that question to him, or I think posing that question to CardConnect may also yield quicker results, but I only know the ICT, 50. Does, I can't say either way with the IPP 320. And that goes the same for the ISMP for if anybody's using that I'm also unsure. But I think that one what as well, but I'm not 100% Confident.
Zach Malloch 27:51
Alright, so hardware capability not really anything that we control on our side, but that that's a component. All right. And I think that's a getting kind of towards the end of this, I'll see Alex had a question or he made a comment. Something that was huge for us regarding upgrade updating to the new Windows installer, VIC, was that the system does not automatically know the domain of the user. So when you install VIC, using the new Windows installer, you need to put the domain and then the Username, if it is not installed on a local account. So to a valid point there Ross.
Ross Tenaglia 28:26
Yeah, if you are installing the service, then you will get a neck secondary Screen for the user account that is running the service. And Alex is correct. As if you were logging into a computer that is different from your own as a domain account, you would have to put the domain backslash that user and then put in the password, you can't just you just Type in a Username, it will assume a local one only. So you do have to designate fully that it's a domain account.
Zach Malloch 29:03
Right? And so maybe it's too big a topic or too much to bring up at the very end of the session, because I think we are winding down here. But service versus executable. Do you have a real quick moment to suggest a preference or are we still suggesting?
Ross Tenaglia 29:22
Yeah, and I'm and I'm sure many customers have spoken to me directly about this, as well as others, but executable is the preferred for various reasons that people who work with the service know that it will not pick up network printers unless you log on this, the user account that runs the service and install those printers on that user per computer which you know, as you can imagine that's a pain. The exe you know it has built in auto start where the old deployment did not so you always had to use that batch file that was you know, easy to Forget, really the pros are, point toward the executable compared to the service. Nowadays, we just really keep the service around for the purpose of access control. But pretty much everything else we direct to the exe, um, to avoid weird issues or not issues, just more considerations, I would say the service has to be met, compared to the exe,
Zach Malloch 30:32
a couple more moving parts.
Cullen Barber 30:33
And Ross was a Peggy had a kind of a follow up question for VIC. In hosted. Yes. So she wants to know, do you need support to install the new VIC if you are hosted because of the local host Certificate? Are there specific different directions for hosted VIC installs versus sell on your on prem Type?
Ross Tenaglia 30:55
Nope. They're identical. The VIC local host cert, you've been doing that before, you're going to continue to do that now. So that aspect does not change whatsoever with the new the Old VIC versus the new VIC, you will need to continue to deploy that Certificate in order for VIC to connect because it it is simply a fact that Chrome, Firefox and edge outright block HTTPS connections to localhost because it's theoretically a security risk. So the CERT is a way to trust our connectivity for Vic to work that way. So that's kind of an explanation why you got to do that. And with that explanation, you can see it doesn't matter how you install VIC, it's the very nature of the process.
Zach Malloch 31:49
Thank you. And so Michael, Stacy's asking another follow up, can you clarify again, for the NFC payments when you tap the card is that on the pinpad Profile, the credit card Profile, or do you have to talk to CardConnect.
Mike Cianci 32:03
So it would be talked to CardConnect. What the pin pad does is when we send out the request to the pin pad, the pin pads either looking for like it doesn't you don't specify, you know, like insert card or swipe card, the pin pads, just looking for a means of recognizing that card. The only time we really have to do that is with CardConnect manual credit card entries. So you will need a manual credit card pay code to you know, Type in the credit card number through the terminal. But as far as it looking for the NFC payments, it should just be looking for a payment as long as the pin pads set up that way on CardConnects end with the proper firmware on the pin pad, you should just be able to insert swipe or tap, it should be looking for one of those three payment methods. And there shouldn't be any additional setup and RecTrac.
Zach Malloch 32:58
So RecTrac is just saying we need this payment for this amount. And then it's completely up to the reader to say you can either swipe or tap or insert the card.
Mike Cianci 33:07
Right. And it's generally looking for, you know, the swipe or the insert. But some of the newer stuff that NFC, you know, the tap, that would be if it's not working that way or if you try to tap it and it doesn't work, it would be probably firmware on the CardConnect side, just updating the pin pad to allow for those Type of requests or you know, something along those lines.
Zach Malloch 33:28
All right, great. Oh, sorry.
Ross Tenaglia 33:32
One other point that I would just want my Mike to confirm. But with NFC payments, just to clarify for other customers, you wouldn't be able to use that for installment billing entry
Mike Cianci 33:44
You would certainly not be able to use that for installment billing entries. Thank you, Grace. That is a very good point. You. Yeah, so if you're if someone signing up for installment billing, it's not a good idea to use the NFC payments. That is that is something very important, it will not work.
Zach Malloch 34:00
And so Stacey had a question here. If you don't want anybody to be able to manually Type in a card number, you just want to swipe or force them to use the reader with an actual card. How would you do that? Michael?
Mike Cianci 34:12
It's it's based on the Pay Code that you pick when processing your transaction, just to credit card pay codes only going to look for the swipe for the insert, you actually have to set up a manual credit card pay code for CardConnect, PlugnPay and Verifone. But I don't think ETS requires that but you would need to add an additional credit card pay code set up with a manual prefix and then when you pick that credit card pay code, it then prompts the pin pad for a manual entry. So that's where it looks for it to be manually keyed in through the pin pad.
Zach Malloch 34:46
So for Stacy's question, if she goes and she sees her pay codes you do not have as long as you don't have something that says manual credit card PAY CODE more specific usually it'll be labeled something like that. But the the prefix validation piece. Normally, it's a four for V certifier for MasterCard. If it says manual in that that means that RecTrac is using different logic, that's the one that allows you to key in the number on the pin pad.
Mike Cianci 35:11
Yep. So if you just have like a credit card, pay code, and that's what you're using, and that takes the swipes and the inserts, it will never prompt for a manual entry, you would need to use this.
Zach Malloch 35:23
And so Deb has a quick question here. We actually covered this a couple of weeks ago, when we had the kind of special edition about all the COVID stuff and the bulk cancellations. She's asking if there's a way to globally extend pass expiration dates. And I've been talking about this one, but which one of you guys would like to take this
Mike Cianci 35:43
one I can, I can take it in. And I only know how to do it in three, one, I don't know how to do it in 10. Three, if there is a way that didn't end three,
Zach Malloch 35:52
there's basically the exact same way. So go ahead and walk us through,
Mike Cianci 35:56
in in 3.1. If you get into the pass, so you know management pass management, you get into the pass management DataGrid. At the bottom, you should either have a Button or a drop down which allows for you know, the list of options and you're looking for pass membership Bulk Change, using the pass membership Bulk Change, you can extend out the dates on passes, you can either do it to where you can push the pass out to where they all share a mutual end date, or you can push it out by a number of days, it would be defined on how you run that utility. When it comes to things like this, I'm always going to recommend running it in Demo and making sure that it looks good before you run it in live.
Zach Malloch 36:37
So in 10.3, we'd be going to utilities and then pass and maybe it's period and Nope, it's right here. Pass membership date change. So really, this Screen looks almost identical. Like the options are almost identical between the two versions, although obviously the interface is different. But what Mike was talking about with the and I think that this would be what Deb's question was, because this it doesn't matter what somebody's expiration date was it was just add. So if you're gonna say three months or 90 days, you just say extend by 90 days. And then everybody who's passed is either between this beginning and ending range. Or if you make your individual selections in that browser, same basic behavior and 3.1. It will extend it and as Mike says, definitely, if you're doing something that's going to affect that many members in your database all at once, potentially, probably want to do it in Demo, just to make sure it gives you the results that you're expecting.
Mike Cianci 37:35
Certainly I'll emphasize that one more time running Demo.
Zach Malloch 37:40
And if you have other questions about that Deb, we do have the recording of the the COVID, bulk changes, Special Edition RecTrac RecChat chat in that archive area, too. So I think that's it, we're getting some or a drop down in the questions that I can see here. So I think we're gonna start to wrap up, if anybody has any, any closing thoughts from you, Ross?
Ross Tenaglia 38:05
Ah, no, this other than, you know, from my experience, I have noticed some places are opening up. Some places aren't or they're playing it by ear, but, you know, planning ahead, but also stay safe. And you know, do whats smart?
Zach Malloch 38:24
Yeah, obviously, it's not worth risking things just to get a printer cutting. But if it is a safe and easy way to do that, and a good time to do that, maybe without much Press with people around, Michael, how about Final thoughts,
Mike Cianci 38:38
Mine would be you know, make sure you're safe, that you're, you know, you're doing everything as far as you know, social distancing, and all that goes, that'd be best, but then just be proactive as possible. Because I mean, with, you know, summer stuff, kicking up pool season kicking up, you know, the springs kind of our general busy season. And then with a lot of these rec departments coming back online with the potential of this slowdown of this COVID, you know, it's going to be almost the, it's going to be busy and support. And you know, it's definitely going to be good to be proactive and try to get your stuff ready. And then to reach out beforehand, that way we can try to, you know, alleviate the pressure on us, because that'll you know, yield better support for you.
Zach Malloch 39:21
Well said, thank you very much, Mike. Thank you to Cullen and to Bret, for joining us on the chat side. I've seen some activity going on there and some answers being handed out on that side as well. We'll get some of those questions are asked well do that follow up doc will also include the checklist with all those links to the knowledge base entries. And I'll even maybe throw a link to one of the fast track videos up underneath that if anybody's curious about it so you can see it even before it gets put into the the chat bot stuff. So look for that by the end of day tomorrow. I'll try to get it out earlier if we can. And thanks everybody for chatting with us today. Be safe out there and we'll talk to you soon so thanks for joining me Ross Thanks Mike talk to you guys soon
Ross Tenaglia 40:07
Thanks everyone
Mike Cianci 40:08
Bye you guys
Zach Malloch 40:09
Bye